Disaster Case Manager

Disaster Case Manager

Works directly with individuals and families affected by a natural disaster, providing comprehensive case management support by assessing their needs, connecting them to available resources, and guiding them through the recovery process, and acting as a primary point of contact to ensure they receive necessary assistance to re-establish normalcy after the disaster.

This position is limited duration and intended to support short-term needs, with the duration subject to change based on organizational needs.

Essential Functions:

• Conducts intake interviews and assesses needs of program participants; provides advocacy support and liaison to community social services agencies; advises program participants or makes referrals as appropriate.
• Connects individuals with appropriate recovery programs, services, and community organizations based on their assessed needs, such as FEMA assistance, housing grants, food banks, and mental health support.
• Verifies eligibility for various disaster relief programs and assist with application processes.
• Works closely with other disaster response organizations, government agencies, and community partners to ensure coordinated service delivery.
• Provides on-going case coordination; develops case plans and case financial plans; as appropriate, conducts home visits to address participant well-being; as assigned, supervises the work of others to ensure the provision of services.
• Completes reports for all required entities; as assigned, prepares and maintains statistical records and required documentation; maintains and keeps current all program participants' records.
• Maintains working relationships with staff and other diocesan and external resources to coordinate services and provide advocacy as needed.
• Develops and facilitates collaborations with schools, parishes, community networks, and other partners.
• Participates in agency trainings, staff meetings, and events.
• As assigned, represents the assigned program and the Agency in the community; responds to inquiries and makes presentations regarding Agency services.
• Participates in the Agency's Strategic Planning and Quality Improvement processes.
• Develops and coordinates enrichment opportunities and/or events for program participants.

Other Responsibilities:

• Participates in staff meetings, staff training and development activities.
• Prepares and maintains a reference manual for the assigned position.
• Performs other duties as required.

Requirements:

Education, Experience and Skills Required:

• Bachelor's Degree from an accredited college or university preferred; additional experience beyond the required may be accepted in lieu of a college degree.
• Must have intermediate computer and technology skills.
• Skill required to: participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele, and the public; promote Agency programs and provide public relations; participate in peer review; and prepare correspondence, records and reports.
• Position requires fluency in the English language (reading, writing and speaking). Proficiency in Spanish may be required.
• Working Environment: Responsibilities of the Disaster Case Manager involve travel and work beyond the regularly scheduled workday.