Desktop Support Analyst

Description Leidos is seeking an Desktop Systems Lead / Senior Desktop Systems Analyst to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA OR Albuquerque, New Mexico. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate combines hands-on, high-level technical troubleshooting with operational leadership to ensure that end-user devices, software, and peripheral systems run efficiently and remain highly secure. Clearance: Must currently hold an active DOD TS/SCI clearance Primary Responsibilities: Coordinate Desktop Installation projects by Organizing the implied tasks and equipment needed to complete tasks Evaluate enterprise peripheral integration, establish SCIF workstation security standards and integrate Printers Design, configure, and maintain enterprise endpoint systems and deploying OS Images Leads by example and trains new desktop system analysts on how to perform root cause analysis for Endpoints and Printers Demonstrated outstanding customer service and follow up to customers for their care Optimize virtual desktop infrastructure (VDI) configurations provide root cause analysis Understands compliance of information systems security and assurance Deployment, imaging, troubleshooting connection issues of Endpoints for IT Service Desk mission tasks in the DTRA SCIF areas. Deployment of the new Printers in SCIFs and various locations in DTRA. Document updates for Microsoft Planner Dashboards to keep Leadership informed of tasks Perform root-cause system performance analysis and establish enterprise incident mitigation strategies to deliver permanent resolution Direct and mentorjunior desktop system analysts Oversee queue management andensure SLAs and response timesare met Act as the primaryescalation pointfor complex technical tickets Perform root cause analysison Endpoints and Printers Diagnose complexOperating System issues(Windows) and device driver conflicts Oversee workstation refresh programs, data migrations, and OS imaging Coordinateperipheral deployments(enterprise printers, AV systems, mobile devices) Partner with network and cybersecurity teams to enforceIT security policies Draft and maintain standard operating procedures andtechnical playbooks Basic Qualifications: Bachelors Degree with 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. May possess a Doctorate in technical domain. Additional experience will be considered in lieu of a degree. Active DOD TS/SCI clearance Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract. 4+ years of experience in enterprise systems administration, IT Service Desk Customer Service. Demonstrated experience utilizing ITSM enterprise suites (e.g., ServiceNow) for incident governance, infrastructure tracking, and root-cause analysis. Preferred Qualifications: Systems or network administration experience in Windows 11 Operating System and/or Linux environments. Familiarity with automated call distribution systems. Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: August 19, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.