Collections Specialist

Collections Specialist

Our client is looking for a Collections Specialist to join a fast-paced team handling late-stage commercial accounts. This role focuses on resolving higher-risk accounts through communication, problem-solving, and strategic follow-up.

This is a great opportunity for someone who enjoys taking ownership of accounts and making a direct impact.

Key Responsibilities for the Collections Specialist

• Manage a portfolio of approximately 100 highly delinquent accounts (200+ days past due)
• Make 3050 outbound calls daily to customers regarding outstanding balances
• Negotiate payment arrangements and drive account resolution
• Escalate accounts to legal or repossession when appropriate
• Perform research and skip tracing to locate customers
• Prioritize accounts based on exposure and risk
• Maintain accurate documentation of all account activity

Qualifications for the Collections Specialist

• Experience in collections or high-volume customer service
• Ability to handle challenging conversations professionally
• Strong problem-solving skills and initiative
• Ability to manage a full workload independently

Preferred Experience for the Collections Specialist

• Background in commercial collections, equipment finance, or transportation industries
• Exposure to repossession or legal escalation processes

What We're Looking For

• Strong communicator and people-oriented professional
• Someone who takes initiative and ownership of their work
• Comfortable working in a fast-paced, high-volume environment
• Reliable and team-oriented

Why This Role?

• Work on complex, high-impact accounts (not basic consumer collections)
• Supportive, laid-back team environment
• Opportunity for long-term or permanent placement
• Positive office culture with a collaborative atmosphere