Executive Director, Banking Payments - Small Business Banking Payables

Job Description

Ignite your passion for payments innovation by leading customer-centric development, inspiring solutions, and shaping the future of small business payables with your strategic vision and influence.

As an Executive Director in the Banking Payments team, you will be a senior leader responsible for driving the evolution of payables products and infrastructure — including ACH, payroll payments, and modernization initiatives. You will work in close partnership with the Small Business Banking team to ensure payables solutions are aligned with the needs of small business clients, delivering innovative, reliable, and scalable payment capabilities.

Job responsibilities

• Own the product roadmap, vision, development, execution, risk management, and business growth targets for ACH and payroll payments infrastructure as the primary product owner for Small Business Payables.
• Partner closely with the Small Business Banking team to understand client needs, align product strategy, and deliver integrated payables solutions that drive value.
• Lead the entire product life cycle for payables solutions, from planning and execution to future development, continuously adapting to market trends, regulatory changes, and client needs.
• Drive modernization efforts by championing new technologies, payment rails, and process improvements to enhance speed, reliability, and client experience.
• Coach and mentor the product team on best practices in payments innovation, market research, prototyping, solution generation, and go-to-market strategies.
• Own product performance and invest in enhancements to achieve business objectives, including cost efficiency, feature development, reusability, and reliability.
• Partner with technology, operations, risk, compliance, and sales to ensure seamless delivery, risk management, and regulatory compliance across all payables products.
• Champion a culture of continuous innovation and foster collaboration across teams to deliver groundbreaking solutions for small business clients.

Required qualifications, capabilities, and skills

• 8 years of experience or equivalent expertise delivering payments products, projects, or technology applications in banking or financial services.
• Extensive knowledge of the payments product development life cycle, technical design, and data analytics, with a focus on ACH, payroll, and real-time payments.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions, including technology, operations, and risk.
• Deep understanding of payments infrastructure, regulatory environment, and industry trends impacting small business payables.
• Demonstrated ability to build strong partnerships and collaborate effectively with cross-functional teams.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within the payments or banking industry.
• Experience with modernization initiatives, real-time payments, and emerging payment technologies.
• Strong track record of delivering innovative, client-centric payment solutions at scale.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.