Business Customer Care

Business Customer Care

Socket is seeking a skilled business customer care to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients.

This is an in-office position.

What we offer:

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area

Primary responsibilities:

• Answer incoming inquiries about business services
• Acts as a backup to the business center analyst in-bound call queue
• Process payments and account maintenance
• Make outbound calls for upcoming network maintenance
• File creation, maintenance, and retention both digitally and physically
• Complete the socket disconnect procedure for past due customers
• Communicate with other departments as needed
• Be proactive in order to respond and anticipate customer needs
• Other duties as assigned
• Regular reliable attendance

Skills:

• Customer service
• Detail oriented
• Multi-tasking
• Initiative
• Ability to work in a time driven environment
• Proficiency with computers
• Strong written and verbal communication skills
• Telephone handling skills

Desired skills:

• Reasoning ability
• Ability to interpret basic income statements and balance sheets
• Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
• Willingness to assume ownership
• Quick learner
• Ability to analyze complex data

Ready to grow your career and make a real impact? Apply now and join Socket's team of dedicated professionals committed to exceptional service and innovation!

This role is not eligible for visa sponsorship.

Salary and benefits commensurate with experience.

Equal opportunity employer.

This employer uses everify.

This role is not eligible for relocation.