Central Office Project Manager

Department: Critical Infrastructure Services

Reports To: Operations Manager

FLSA Status: Exempt

Location: Hawaii
Requirements: Valid passport; ability to obtain security clearance as required. Possible background check and drug testing.

Position Overview

The Central Office Project Manager / Supervisor serves as the primary point of contact for customers while leading Central Office (CO) installation and technician teams. This role oversees project execution, workforce scheduling, customer communication, quality assurance, safety compliance, and operational performance to ensure projects are delivered on time, within scope, and in accordance with customer and industry standards.

The Project Manager/Supervisor provides leadership to Central Office Technicians and Installers while coordinating customer access, administrative functions, project reporting, and field operations.

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Essential Duties & Responsibilities

Project Leadership

· Serve as the primary customer contact throughout project execution.

· Manage project schedules, labor planning, and resource allocation.

· Coordinate installation and technician activities.

· Monitor project milestones and productivity.

· Ensure compliance with customer requirements and BNS quality standards.

· Conduct project meetings and status updates.

Personnel Management

· Supervise Central Office Technicians and Installers.

· Conduct coaching and performance evaluations.

· Mentor field personnel.

· Identify staffing needs and recommend hiring or corrective action.

· Ensure employee training requirements are met.

Customer & Administrative Support

· Coordinate facility access and badging.

· Submit Method of Procedures (MOPs).

· Submit Requests for Change (RFCs).

· Coordinate customer meetings.

· Serve as the project escalation point.

· Deliver productivity and project reports.

Safety & Quality

· Promote a safety-first culture.

· Conduct field audits.

· Ensure compliance with Telcordia, carrier standards, OSHA, and BNS procedures.

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Qualifications

· 8+ years telecommunications infrastructure experience.

· 3+ years leading installation or CO teams.

· Experience managing carrier projects.

· Excellent customer communication.

· Strong organizational skills.

· Microsoft Office proficiency.

Flexible work from home options available.