Call Center Representative- CT

Job Title Call Center / Customer Service Location East Hartford, CT 06108 Duration 6 Months (Temp to Hire) Pay Rate $19.94/hr – $21/hr on W2 without benefits Summary We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people. Key Responsibilities Serve as the initial point of contact for consumers and providers regarding client programs. Answer inbound calls and provide accurate, clear, and complete information. Assist with account access and password reset issues. Document all customer interactions in the call-tracking system with accuracy and detail. Forward callers to leadership or appropriate state agencies as required. Identify consumer trends, report concerns, and recommend service improvements. Handle complex or escalated customer issues professionally and efficiently. Meet or exceed daily performance standards for call volume, quality, and customer satisfaction. What You’ll Receive Full-time employment (40 hours/week) Paid training Monday‑Friday schedule (Weekends Off) Career advancement opportunities Supportive and professional work environment Full benefits options Who Thrives in This Role Strong communicators, verbal and written, who can explain complex information clearly. Reliable and committed individuals with a strong work ethic and excellent attendance. Problem solvers who remain calm and professional in challenging customer situations. Tech‑comfortable individuals who can navigate multiple systems and applications. People who genuinely enjoy helping others and finding solutions. Able to work in a structured environment, handling a high volume of calls. Qualifications Required High School Diploma or GED Minimum 6 months of call center or customer service experience, or Associate degree or higher (no experience required) Able to type at least 35 WPM Must pass a customer service assessment, criminal background check, and 8‑panel drug screen Preferred Previous customer service or call center experience Strong attention to detail and documentation accuracy Ability to handle sensitive or confidential information appropriately #J-18808-Ljbffr MMC Group