Outbound Call Center Representative

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries. You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it. Job Description The Outbound Team Lead will be responsible for the day-to-day operations of the Shipping department. Including all product initially received through the warehouse and the handling of all paperwork pertaining to that merchandise. Tracks performance and attendance for all personnel assigned to the shipping area. This position is also responsible for safety, organization and cleanliness. YOUR TASKS Leading and supervising a team of warehouse associates during the outbound process. Assigning work and monitoring productivity to ensure daily shipping goals are met. Overseeing order picking, packing, staging, and loading of outbound shipments. Ensuring orders are accurate, complete, and shipped according to customer and carrier requirements. Monitoring labor allocation and adjusting staffing based on workload and priorities. Coaching, training, and developing team members while providing performance feedback. Enforcing safety policies, standard operating procedures (SOPs), and quality standards. Investigating and resolving shipping errors, inventory discrepancies, and operational issues. Coordinating with Inventory Control, Inbound, Transportation, Quality, and Operations leadership to maintain workflow. Qualifications High school diploma or equivalent 1- 2 years' experience Demonstrated Shipping experience in a fast paced distribution center environment Proficient computer skills in MS Office (Word, Excel, Outlook) Safety knowledge Additional Information Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities. Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here. You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here. We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Learn more about our commitment to Equal Opportunity and Accommodation Information here. Recruiting-Platform powered by SmartRecruiters #J-18808-Ljbffr