Information Technology Support Specialist

ole Overview

This position offers an exciting opportunity to provide high-level IT support within a reputable law firm or legal services organization. The role involves managing technology infrastructure, resolving complex technical issues, and supporting end-users to ensure seamless daily operations. The successful candidate will possess a blend of technical expertise and excellent communication skills, contributing significantly to IT department effectiveness and user satisfaction.

Key Responsibilities

• Serve as primary point of contact for Tier 2/3 IT support requests, troubleshooting hardware, software, and network issues via helpdesk ticketing system (e.g., ServiceNow, Jira)
• Perform on-site and remote technical support for Windows and Mac OS environments, including installation, configuration, and maintenance of desktop/laptop computers, peripherals, and mobile devices
• Manage and optimize local area network (LAN), wide area network (WAN), VPNs, and wireless networks ensuring high availability and security
• Support and administer law firm-specific legal applications, enterprise software, Office365 suite, Outlook, and collaboration tools such as Teams or Slack
• Assist with setting up new user accounts, permissions, and device configurations in Active Directory, Azure AD, and cloud-based platforms
• Contribute to IT projects such as system upgrades, migrations, cybersecurity enhancements, and end-user training
• Document support workflows and technical procedures; maintain accurate inventory of hardware and software assets
• Liaise with external vendors for hardware procurement, licensing, and technical support escalations

Core Qualifications & Requirements

• 3+ years experience in IT support within a legal or law firm technology environment
• Strong interpersonal and communication skills, with a professional and personable demeanor
• Proven ability to troubleshoot and resolve hardware/software/network issues efficiently
• Knowledge of legal practice management software, document management systems, and eDiscovery tools
• Experience with Microsoft Windows (10/11), macOS, and enterprise productivity applications
• Ability to work both independently and collaboratively in a fast-paced setting
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent
• Familiarity with VPN, remote access, and cybersecurity best practices
• Must be able to work 4 days on-site, 1 day remote, with flexibility as needed
• Ability to handle confidential information discreetly and professionally

Nice-to-Have Qualifications

• Experience with legal-specific IT systems such as CLIO, LexisNexis, or iManage
• Knowledge of Law Firm IT infrastructure, including legal billing, WIP management, and AR processes
• Previous experience in a confidential, client-focused environment
• Certifications in cybersecurity (e.g., CISSP, Security+), ITIL, or project management (e.g., PMP)
• Bilingual skills are a plus but not required

Core Technical Skills

• Windows OS (10/11), macOS, Active Directory, Azure Active Directory, Office365, Exchange Online
• Remote support tools: VPN, RDP, TeamViewer, LogMeIn, ConnectWise
• Legal software platforms: Law Practice Management, Document Management, eDiscovery tools
• Network configuration and troubleshooting, hardware repair, multi-site support
• Security protocols, firewall management, anti-malware solutions

Apply Today!

Candidates ready to bring their IT support skills to a law firm environment with focus on customer service and technical excellence are encouraged to submit their applications now.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.