SOLUTIONS ENGINEER SR

Senior Solutions Engineer

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

You are a highly successful sales engineering professional that thrives in a fast-paced environment and enjoys leveraging your expertise to optimize solution-based sales tactics. You're an articulate presenter and an expert in consumer and enterprise telecommunications solutions. You're passionate about building lasting relationships and providing industry-leading solutions that delight customers.

We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2022 will be a pivotal year for our company, as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience.

About the Role

You will be charged with assisting the Sales team by designing, presenting, and explaining Frontier's Multifamily solutions. Through your depth of knowledge, ability to communicate technical information to non-technical customers, and passion, your contributions will empower our success. You will act as an internal consultant across various teams such as Sales, Engineering, and Product to ensure we are designing, selling, and deploying optimal solutions to ensure that Frontier deepens our value proposition for multifamily owners and operators nationwide.

Responsibilities

Become a subject matter expert of Frontier's multifamily solutions

Assist consultative sales efforts by developing and delivering thoughtful and convincing technical communications and presentations to prospective multifamily clients

Identify key customer business issues and determine customer desired outcomes

Draft and review technical documentation such as Wi-Fi heat maps, wiring diagrams, and floor plans/blueprints to solidify the right designs

Partner with local engineering, project leads, field operations, and outside vendors to ensure successful post-sales implementation and on-time activation of fiber services to our customers

Act as a primary technical liaison with clients to solve problems and complete on-site community visits and walkthroughs as necessary to drive new business and ensure client satisfaction

Qualifications

Bachelor's degree or equivalent experience required

5 + years' experience in telecommunications and network infrastructure design

Experienced in TCP/IP networking, managed Wi-Fi, IPv4 and 6, LAN/WLAN, and security design

Knowledge of the multifamily marketplace, and documented track record of success working with MDU Owners, Operators, and Developers

Knowledge of fiber-based telecommunications services, especially GPON

Proven track record of requirements assessment and solutions development success

Strong ability to multitask and manage/navigate multiple projects at once

Must possess a valid state driver's license with a clean driving record

Willingness to travel up to 35%

CCNA or similar certifications a plus

Salesforce or similar CRM experience a plus