Technical Support Analyst III
Apollo ITS
Job Title: Technical Support Analyst III
Location: Petersburg, VA (Hybrid)
Duration: 3 months (Extendable up to next financial year)
Interview: In Person Only Job Description:
IT Service Support- PC Refresh
VDH has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Management's IT Operations Center and will perform various tasks to help direct IT requests through the
appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting. It's critical that candidates have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users.
Daily Duties Includes but not limited to:
Required Skills:
Location: Petersburg, VA (Hybrid)
Duration: 3 months (Extendable up to next financial year)
Interview: In Person Only Job Description:
IT Service Support- PC Refresh
VDH has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Management's IT Operations Center and will perform various tasks to help direct IT requests through the
appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting. It's critical that candidates have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users.
Daily Duties Includes but not limited to:
- Determine the needs of the region for hardware, software, upcoming projects, and more.
- Communicate needs of the region to the IT Operations Center.
- Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
- Direct users to the appropriate source of help based on needs.
- Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
- Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
- Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
- Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary.
- Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
- Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
- Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.
Required Skills:
- Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
- Experience troubleshooting hardware and software -hands-on or from a service desk.
- Demonstrated skills in creating professional communications to users.
- Demonstrated success in managing and prioritizing work
- Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
- Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
- Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
- Experience working on PC Refresh projects
- Demonstrated knowledge Virginia Information Technologies Agencies policies
- Hardware/software troubleshooting experience
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Technical Support Analyst III in Petersburg, VA vacancy
- ...Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware...SuggestedFor contractorsWork experience placementWork at officeRelocation
- ...Job Title: Technical Support Analyst Job Location: Colonial Heights, VA Duration: 4 months Job Type: Contract Interview mode: In-person only Key Responsibilities: Identify & Resolve: Act as the primary filter for incoming technical requests,...SuggestedContract workInterim roleRemote work
- ...Job Title: Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract Interview Process: In-Person Only Responsibilities Coordinate and execute PC Refresh deployments, including scheduling appointments with end users....SuggestedLong term contract
- ...troubleshoot, and repair air-cooled chillers and large tonnage HVAC equipment, including diagnosing refrigerant circuit issues and supporting installations. We’re looking for the following skills/experience: Experience levels ranging from 0-5 years are welcome....SuggestedHourly payFull timeTemporary workWork at officeImmediate startFlexible hoursWeekend workAfternoon shift
$100.1k - $180.2k
...make an impact? As the Operations Configuration Engineer III, MES 4.0, you will support the manufacturing site by implementing manufacturing... ...incorporate best practices for system configuration. Provide technical support to Workcells and manufacturing for configuration...SuggestedFull timeTemporary workWork at officeLocal areaWorldwideRelocation$19 per hour
...’s Traffic Operations Center and involves operating a workstation during an 8-hour shift using multiple software applications that support traffic operations. Training will be provided. The TOC Operator will report directly to the TOC Shift Supervisor and Project Management...Hourly payFull timeLocal areaWorldwideWork visaRelocation packageShift work- ...Information Technologist – Client Support Administrator (I–III) Location: Fort Lee, VA Clearance: Active Secret (Required) Job Type:... ...Platform) to track, update, and resolve incidents Provide technical guidance and support to users, peers, and junior...Full timeRemote work
- ...Description Job Description The Senior Client Support Administrator (Information Technologist III ) is part of a dynamic team that delivers Information... ...administrative and operational systems. Provides expert technical support to image computers using the approved...Contract workTemporary workFor contractorsWork at officeLocal area
- ...The Help Desk Analyst is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology...
- Description Job Description: Ability to multitask and to determine root cause of problems and implement solutions, Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions customer relations skills good...
- ...obtain appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices they will support. Computing Environment certification shall be in accordance with Department of Defense directive 8570.01-M, Information Assurance...Contract workFor contractors
- ...conducted ONSITE 100% ONSITE work System Administrator to support a 24/7/365 Life safety operations. Duties for this position include... ...effectively with teammates and customers of varying levels of technical expertise Responds to all break/fix requests associated with...Local area
$22.61 - $36.27 per hour
***Hiring for Maintenance Technicians at all levels: I, II, and III*** A Brief Overview The Maintenance Technician will provide general maintenance to rental housing. This position may also perform work to get rental units ready during change of occupancy. This role...Local area$19 - $20.83 per hour
...on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. #J-18808-Ljbffr...Hourly payLocal areaImmediate startFlexible hoursShift workRotating shiftDay shiftAfternoon shift$19 - $20.83 per hour
...on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. #J-18808-Ljbffr...Hourly payLocal areaImmediate startFlexible hoursShift workRotating shiftDay shiftAfternoon shift$23.89 - $43.03 per hour
...communities around the globe. JOB SUMMARY This role is to support a new factory startup in Prince George, VA manufacturing... ...Electronic assemblies. are, or software applications. Provide technical support to end-users for PC, server, hardware, and software...Hourly payFull timeWork at officeLocal areaRemote workWorldwideShift work$50k - $100k
...a company tool program as well! Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!...Hourly payWeekly pay- ...application configuration, etc.) · Document all system modifications through a digital change control tracking system. · Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-...Work at office
- ...a proper audit of active files during the migration. Qualifications: - Proven experience as a Data Analyst or related role. - Technical expertise regarding data models, database design, data mining, and segmentation techniques. - Strong knowledge of...Work at office
$65k - $70k
...PM Eastern Description General Description The Petersburg Bureau of Police is seeking a professional Crime Analyst to support data-driven policing, violent crime reduction strategies, and grant reporting requirements. This position is supported by a...Full timeTemporary workPart timeWork at office$18 - $20 per hour
...including a company vehicle with gas card upon route assignment ~ Extensive paid training up front and on an ongoing basis to support continuous improvement; no prior pest control experience is required ~ Career opportunities to grow and advance in the company and...Hourly pay$18 - $24 per hour
Job Description Job Description Job post summary Date posted: February 13, 2026 Pay: $18.00 - $24.00 per hour Job description: Job Overview We are seeking a skilled and reliable Pool Technician to join our team. The ideal candidate will be responsible...Hourly pay- ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations,...Hourly payFor contractorsImmediate startFlexible hours
$27 - $37 per hour
Job Description Job Description Colonial Plumbing Heating Air of Colonial Heights, VA is searching for a full-time Plumbing Service Technician / Plumber to promptly respond and diagnose problems in order to perform agreed upon repairs and maintenance on residential...Full time$25 - $41 per hour
...countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking... ...will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer...Hourly payCasual workLocal areaRemote workWorldwideFlexible hoursShift work- Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep...Contract workTemporary workApprenticeshipWork experience placementFlexible hours
$30.7 per hour
Starting rate of pay $30.70/ hour POSITION OVERVIEW: To provide timely, quality, and cost-effective repair and maintenance for vehicle fleet including tractors, trailers, forklifts, and other equipment that requires preventive maintenance, troubleshooting, modifications...For contractorsApprenticeshipWork experience placement- Octapharma Plasma - 2015 South Crater Road - Responsibilities: Ensure total operation is compliant with state and federal regulations (FDA, OSHA, CLIA, GMP) to maintain production standards and facility compliance; Maintain high level of customer service and positive donor...
- ...diving, and explosives skills to protect forces and civilians and support fleet and joint operations worldwide. Key Responsibilities... ...condition and swimming ability, with the capacity to perform detailed technical tasks under stress and in hazardous environments. Education...Contract workApprenticeshipRemote workWorldwide
- Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep...Contract workTemporary workApprenticeshipFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Analyst III. Be the first to apply!




