Bilingual Customer Service Specialist
$55kHotFoot Recruiters
HotFoot Recruiters is partnering with a growing international logistics organization to hire a Bilingual Customer Service Specialist (Mandarin/English) in Phoenix, AZ. This role supports import/export shipment coordination, customer communication, freight quotations, and day-to-day logistics operations.
This position is ideal for a bilingual professional with prior freight forwarding, logistics, transportation, import/export, warehouse, or supply chain experience who enjoys working directly with customers and coordinating shipments from start to finish.
Location: Phoenix, AZ
Type: Full-Time | Direct Hire
Pay: Starting at $55,000/year DOE
Schedule: Monday-Friday | Start time between 7:30 AM-9:00 AM
Work Arrangement: Hybrid flexibility may be available based on business needs and supervisor approval.
Responsibilities
- Communicate with customers through email, phone, and in-person meetings.
- Coordinate import and export shipments to ensure timely and accurate transportation.
- Prepare and provide freight quotations to customers.
- Coordinate with customers, carriers, warehouses, vendors, and other logistics partners.
- Monitor shipment progress and communicate updates, delays, and requirements to customers.
- Support shipment documentation and maintain accurate customer and logistics records.
- Follow up with internal and external partners to ensure shipments are completed efficiently.
- Provide responsive customer service and help resolve shipment-related issues.
- Mandarin-English bilingual ability required.
- 2+ years of logistics industry experience preferred, including freight forwarding, import/export, transportation, shipping, or related operations.
- Associate degree or higher preferred.
- Strong customer service and communication skills.
- Comfortable coordinating with customers, carriers, warehouses, and logistics partners.
- Basic knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
- Detail-oriented with strong organization and follow-through.
- Must be authorized to work in the United States.
Vacancy posted 1 day ago
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