Quality Assurance and Training Specialist (EH&B)

Senior Quality Assurance Analyst

Our not-so-secret sauce.

Award winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Quality Assurance Analyst at McGriff Specialty, a division of Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life.

As our Senior Quality Insurance Analyst on the Offshore Business Operations in the Employee Health and Benefits area, you'll conduct quality assurance reviews to identify opportunities for improvement or potential compliance-related deficiencies within retail insurance. You'll communicate with stakeholders and consult on implementation plans to ensure the firm's high-quality standards are achieved.

Key responsibilities:

• Writing and updating Standard Operating Procedures based on national workflows
• Preparing training plan and training content (videos, presentations, templates) for the processes identified
• Engage business stakeholders to gather feedback on client needs and deliverable variations and use those insights to enhance and update training content.
• Work cross-functionally with the Quality and SME teams to monitor error trends and frequently asked questions, then recommend targeted training topics.
• Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements.
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.
• Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
• Maintains a basic understanding of the core aspects of relevant EH&B related legislation.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• College Degree or equivalent education, training and work-related experience
• Five years of experience within the Employee Health and Benefits industry
• Ability to work independently
• Highly effective written / verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

These additional qualifications are a plus, but not required to apply:

• Knowledge of Employee Health and Benefits specific systems and applications

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

The applicable base salary range for this role is $56,100 to $104,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: October 31, 2026