Senior Account Manager

Locations 4370 Old Dixie Road, Atlanta, GA, 30354, US Job Category Sales / Account Management Job Description Position: Senior Account Manager The Senior Account Manager will be responsible for maintaining and growing relationships with existing enterprise-level customers while identifying and developing new business opportunities for Forward Air. They will serve as the main point of contact for their assigned enterprise-level accounts, providing exceptional customer service and ensuring customer satisfaction. Core Responsibilities & Duties Manage and grow existing enterprise-level customer relationships, serving as the main point of contact for their transportation needs Identify and develop new business opportunities at the enterprise-level through research, prospecting, and outbound calling Collaborate with the sales team and other departments to ensure customer needs are met and expectations are exceeded Provide accurate and timely reporting of sales activities and customer interactions in the company's CRM system (Salesforce) Meet or exceed monthly and annual sales targets Continuously improve product and industry knowledge to stay up-to-date on market trends and competition Other duties as assigned Qualifications Bachelor's degree in Business, Sales, or a related field 5+ years of experience in enterprise-level account management, preferably in the transportation or logistics industry Proven track record of achieving sales targets and growing enterprise-level accounts Excellent communication, negotiation, and interpersonal skills Strong problem-solving and decision-making abilities Ability to work independently as well as in a team environment Knowledge of CRM software (Salesforce) and Microsoft Office Suite Skills The ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced/high volume sales environment Forward Air is an Equal Opportunity employer. What We Offer Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. Additional Information Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. #J-18808-Ljbffr Forward Air Corp.