Front Office Supervisor

Description: Crafting Moments of Warmth, Defining Refined Hospitality u2014 _Join Us as Front Office Supervisor at Park Hyatt Chicago_ ABOUT US: Perched in Chicagou2019s iconic Gold Coast, Park Hyatt Chicago is a Forbes Fouru2011Star haven where contemporary design, curated art, and intuitive service converge. With sweeping views of Lake Michigan and a legacy rooted in understated luxury, our hotel offers a sanctuary for the discerning traveleru2014one defined by personalization, discretion, and a profound sense of care. At Park Hyatt , we believe that hospitality is an art form. Every welcome, every gesture, every farewell is an opportunity to create connection. The Front Office is the heartbeat of this promiseu2014shaping first impressions, setting the tone for each stay, and ensuring every guest feels genuinely seen and warmly cared for. THE ROLE: As Front Office Supervisor , you will serve as a visible, engaged leader within the Rooms Divisionu2014guiding the rhythm of daily operations and ensuring that every guest interaction reflects Park Hyatt u2019s signature elegance. Though this role is an entry point into management, it is deeply handsu2011on and foundational to the guest experience. You will lead by example on the floor, partnering closely with Front Office Hosts, Bell & Door Attendants, Concierge, and Communication Center Agents to orchestrate seamless arrivals, thoughtful interactions, and graceful departures. Your presence will anchor the teamu2014offering realu2011time coaching, elevating service recovery with empathy and professionalism, and ensuring every detail aligns with Forbes Travel Guide standards. From managing room assignments and VIP arrivals to facilitating preu2011shift briefings and ensuring crossu2011departmental clarity, you will be the connective force that brings people, process, and purpose together. Your ability to remain poised under pressure, anticipate needs, and respond with intuitive service will shape both guest satisfaction and colleague confidence. _Click_ here ( _to spend a u2018day in the lifeu2019 of a hospitality professional at a full-service hotel via our virtual reality experience._ WAGE INFORMATION: The starting hourly rate for this position is $27.75 , reflective of the competitive compensation offered at Park Hyatt Chicago. Actual pay will be commensurate with experience. This position is also eligible for overtime and premium pay under applicable circumstances. WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY: Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests. WEu2019RE OPENING DOORS FOR ALL: No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. u201cCARE CONNECTS USu201d IS OUR GUIDING PRINCIPLE: Itu2019s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. Itu2019s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. BENEFITS: + Health Insurance Eligibility: _Available after 30 days of employment._ + 401(k) Eligibility: _Available after 30 days of employment._ + 401(k) Matching Contribution: _Eligible after 1 year of employment (limited match)._ + Monthly Fitness Membership Reimbursement: _Available up to a specified limit._ + Qualified Parking & Transportation Tax Exemption: _Subject to eligibility._ + Paid Time Off & Holidays: _Provided according to company policy._ PERKS: + Discounted Colleague Rate Room Nights: _Available based on room availability._ + Complimentary Room Nights: _Offered based on availability._ + Complimentary Meals: _Available in the colleague dining room._ + On-Site Bike Rack: _Provided for colleague use._ Qualifications: + Luxury Experience: Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbesu2011rated hotel environment. + Hospitality Education: Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus. + Guest Service Excellence: Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values. + Communication Mastery: Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace. + Operational Organization: Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow. + Financial Acumen: Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred. + Technology Proficiency: Comfortable with property management systems and digital concierge tools; quick to learn new technologies that enhance operational efficiency. + Leadership Presence: Approachable, confident, and composed leader who inspires teamwork and fosters a positive, serviceu2011driven culture. + Problemu2011Solving: Resourceful and calm under pressure, with a solutionu2011focused approach to service recovery and operational challenges. + Schedule Flexibility: Ability to work all shifts, including evenings, overnights, weekends, and holidays, to ensure consistent leadership presence. Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standardu2014it's a way of life. Elevate your career with us _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._ Primary Location: US-IL-Chicago Organization: Park Hyatt Chicago Pay Basis: Hourly Job Level: Full-time Job: Front Office Req ID: CHI015405Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.