Front Desk Staff

Consona | Patient Experience | Delafield, WI | Part-Time, On-Site

WHAT WE'RE ABOUT

Consona is a premier plastic surgery and aesthetics practice built on physician excellence and deep patient relationships. We have grown through the trust our patients place in us — and that trust is the foundation everything else is built on. Consona operates within the Lineage network — a platform for plastic surgery and aesthetics practices that provides infrastructure, systems, and scale so physicians can stay focused on patients. What drives us:

• Community First: Consona was built on relationships. Word of mouth is our heritage — and the standard every other channel has to earn.
• Brand Integrity: We are a premium practice. Every touchpoint — online or in person — reflects that. We do not cut corners on how we show up.
• Growth with Purpose: We grow because our patients trust us. The patient experience is the filter every operational decision runs through.

THE ROLE

The Front Desk Associate is the first person a Consona patient sees and the last voice they hear before they leave. You set the tone for the entire visit. On your two days, you own the front of house — greeting patients, managing the schedule, handling phones, processing payments, and keeping the practice running smoothly.

WHAT YOU'LL OWN

• Greet every patient warmly and professionally — the visit begins the moment they walk through the door
• Manage patient check-in and check-out accurately and efficiently, including intake paperwork and consent documentation
• Answer inbound calls and return messages promptly — every patient deserves a same-business-day response
• Own the daily schedule on your days — confirm appointments, manage cancellations, fill open slots from the waitlist, and flag conflicts before they become problems
• Collect and process patient payments at time of service; reconcile end-of-day transactions accurately
• Maintain accurate and complete patient records in the EMR
• Route clinical questions to the appropriate provider or medical staff immediately — no delays
• Ensure the waiting area and front desk are clean, organized, and on-brand at all times
• Open and close the practice per standard operating procedures

WHAT WE'RE LOOKING FOR

• 1+ year of front desk, receptionist, or patient-facing customer service experience — medical or aesthetics setting preferred
• Professional, warm, and composed — you represent the practice in every interaction
• Organized and detail-oriented — schedules are accurate, payments are correct, and records are complete
• Reliable and punctual — part-time means the team depends on you fully on your days
• Comfortable with EMR and scheduling systems; willingness to learn our platform
• Discreet with patient information — HIPAA compliance is non-negotiable

WHAT YOU'LL GAIN

• Competitive hourly rate, DOE
• Discounts on Consona aesthetic services and treatments*
• A team environment where the standard is high and the work is meaningful

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