Senior Technology Support Consultant - Executive Support

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Executive Support Scope This role provides high touch technology support for the CEO, CEO direct reports, C suite leaders, and other senior executives. The person must be able to operate with discretion, urgency, sound judgment, and strong emotional intelligence in a high visibility executive environment. Onsite, travel, and home visit requirements This is an onsite executive support role based in NYC. Work from home is not an option for this position. Travel and executive home visits are part of the role as needed. Microsoft 365 and Copilot The candidate must have strong working knowledge of Microsoft 365 Copilot. This includes the ability to explain Copilot capabilities to executives, build and refine prompts, apply Copilot effectively across Microsoft 365 applications, and help executives adopt it in a practical, business focused way. Executive ready documentation and communication The candidate must be able to create clear technical documentation that executives can understand and follow. This includes translating technical issues, steps, risks, and recommendations into concise, decision ready language. Microsoft Office proficiency The candidate must be highly proficient in Outlook, Excel, PowerPoint, and Teams. This includes not only troubleshooting these applications, but also creating, editing, and supporting executive presentations, spreadsheets, and communications when needed. Technical depth The candidate must have hands on experience with PowerShell, Splunk, and basic coding or scripting concepts. Coding knowledge is required, including practical use cases such as automation, data review, Excel related logic, troubleshooting, and working with Copilot assisted workflows. Endpoint and mobility management The candidate must be familiar with Microsoft Intune and understand how it functions in an enterprise environment, including device management, policy application, compliance, and troubleshooting. Networking fundamentals The candidate must have strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi Fi, and general connectivity troubleshooting. They should be able to determine whether an issue is network related, device related, application related, or service related and escalate appropriately with clear findings. Communication and judgment Strong communication, active listening, client focus, emotional intelligence, and executive presence are required. This person must be able to work calmly under pressure, manage sensitive interactions, and communicate clearly with senior executives, executive assistants, vendors, and internal technology teams. Required Qualifications 5 plus years of experience providing executive level technical support, preferably supporting C suite leaders, CEO direct reports, Board facing clients, or similarly high visibility senior executives. 10+ years of technical support experience. 3 plus years of experience supporting Microsoft 365, Outlook, Excel, PowerPoint, Teams, and collaboration platforms in an enterprise environment. Strong working knowledge of Microsoft 365 Copilot, including prompt creation, practical use across Microsoft 365 applications, and the ability to explain Copilot capabilities to executives in a clear, business focused way. 2 plus years of hands on experience with PowerShell, Splunk, scripting, automation, or similar technical troubleshooting tools. Experience with Microsoft Intune, endpoint management, mobility support, device compliance, and enterprise device troubleshooting. Strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, cellular connectivity, and general connectivity troubleshooting. Experience creating technical documentation, executive ready instructions, and clear client facing communications. Strong communication skills, emotional intelligence, discretion, judgment, and executive presence. Desired Qualifications 1 plus year of experience supporting market data, trading, or regulated collaboration platforms such as Bloomberg, Symphony, or similar tools in an executive or trading environment. Experience supporting executive meetings, senior leadership events, offsite meetings, home visits, and travel related technology needs. Experience with satellite or alternate connectivity solutions, including Starlink or similar technologies, for executive travel, events, home visits, or business continuity support. Job Description: This job is responsible for providing tailored and confidential elevated desktop support. Key responsibilities include effectively supporting organizational initiatives to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy. Job expectations include acting as a seasoned contributor on a local/national level to perform complex technical problem resolution of operating systems, applications, and hardware. Responsibilities: Provides dedicated technology support to the Office of the CEO and Board of Directors, handling highly confidential information. Supports of Management Team meetings, conferences and events with our Global Event Partners as well as Investor Relations and the Corporate Secretary. Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion Skills: Active Listening Customer and Client Focus Issue Management Oral Communications Problem Solving Critical Thinking Process Performance Management Production Support Technical Troubleshooting Adaptability Emotional Intelligence Leadership Development Risk Management Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $60.10 - $69.35 hourly pay, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - Privacy Statement -