Regional Director, Operations

As a Regional Director of Operations, New York at Sollis Health you will provide strategic and tactical leadership for our concierge emergency and urgent care clinics within your region reporting directly to the VP, Operations. You will be responsible for the oversight of the leadership team in your region as well as the front desk coordinators, radiology team, lab team and clinical support team. You will also provide a safe and compassionate experience for our members and their families as well as a supportive and productive environment for our Providers and other team members. You will work on process improvement opportunities, strategic planning and clinical integration opportunities that align with our Mission, Vision and Values.


This is an onsite role for 5 days a week based in NYC.

Operations Management

• Provide support and guidance to Supervisors, clinical staff and senior leadership, regarding all aspects of operations and patient care delivery in your region.
• Responsible for the oversight of your region's 5+ medical centers and house call operations.
• Develop and execute short and long term strategic operating plans and KPIs.
• Oversee all facility management and ensures locations are clean, and properly sanitized, adhering to utmost standards and OSHA protocols.
• Support and partner with your Regional Medical Director to improve processes and ensure clinical perspectives are accounted for in operational decision,

Clinic Regulations/Policy Adherence/Compliance

• Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures.
• Manage internal operating protocols and communicate any updates across centers regarding changes to operating policies and procedures, including collaboration with the Membership team.
• Ensure teams and clinics are compliant by keeping up with annual mandatories, license and certifications requirements, scope of work for team members, etc. in partnership with the People team.

Workflow Efficiency

• Analyze and ensure efficient workflows, developing and implementing improvements across centers.
• Develop and refine staffing models for current and future centers along with the VP of Operations.
• Ensure scheduling is conducted efficiently and in a timely manner.
• Ensure bi-weekly payroll is completed on time and work with your direct reports to ensure daily reconciliations of timecards are completed for all employees at your site.

Quality Improvement

• Assist in the development of quality improvement programs that design, plan, measure, and improve the practice functions and key clinical populations served.
• Enhance the patient experience and ensure a high-quality delivery of care for our high-profile clientele.
• Ensure patient records are kept secure and HIPAA compliant as well as updated in both our EHR (Athena) and CRM (Salesforce).

Administrative

• Monitor the annual operating budget to ensure your region remains within approved spend.
• Monitor regional membership renewal rates partnering with the Membership and Member Services team.
• Create, enhance and regularly updating metrics dashboards to report out to senior leadership
• Partner with the VP of Operations and the People team for recruitment, staff development, employee relations concerns and performance management.
• Partner with the Expansion team on the opening of new centers and the Commercial team to develop strategic growth opportunities.
• Performs other related duties as required.

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Bachelor's degree required. MBA, MHA or related strongly preferred.
• 8+ years of experience in physician practices, urgent care centers or hospital service lines.
• Must have a minimum of 5 years of progressive healthcare leadership experience.
• Previous track record of high levels of patient and employee satisfaction.
• Working knowledge of EHRs and CRMs required.

Skills:
To be successful in this role, candidates will demonstrate the following:

• Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers.
• Excellent oral/written communication skills are essential.
• Must possess a strong process improvement and financial management expertise.
• In-depth knowledge of the healthcare industry and practice management
• The ability to work efficiently and autonomously
• Ability to think out of the box and challenge the status quo

Compensation

Range: $140,000-$160,000 per year

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in New York. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.


Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues-big or small-with expert concierge care anytime, anywhere.