Supervisory Associate Advocate - Taxpayer Advocate Group Manager (TAGM)

Job Title

General Manager Duties

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Job Specific Duties

• Plans, directs, and coordinates the work of a team responsible for resolving complex taxpayer advocacy cases. Establishes priorities, assigns workload, and monitors case progress to ensure timely and effective resolution of taxpayer issues involving hardship or systemic IRS problems. Integrates cross-functional knowledge of IRS processes and procedures to facilitate case resolution across multiple IRS operating divisions. Ensures alignment with TAS program objectives, policies, and national priorities while managing resources to optimize program effectiveness.
• Provides expert technical guidance to employees on complex tax law issues, TAS procedures, and IRS systems. Serves as a senior advisor in resolving the most sensitive or high-impact cases, including those involving systemic issues or external stakeholders such as congressional offices. Ensures advocacy actions are consistent with TAS's mission and statutory authority. Applies in-depth knowledge of federal tax laws, IRS enforcement practices, and taxpayer rights to support effective case resolution and protect taxpayer interests.
• Coordinates with internal IRS functions, TAS units, and external stakeholders to resolve cases and address systemic issues affecting taxpayers. Manages administrative functions including workforce planning, reporting, and resource allocation. Communicates effectively both orally and in writing to convey program goals, case status, and policy implications. Ensures compliance with organizational policies and contributes to maintaining the public's confidence in the IRS through effective advocacy and service delivery.

Standard Position Descriptions (SPD): PD26168 Visit the IRS SPD Library to access the position descriptions.