STATE VETERANS' SERVICE OFFICER - 50009417

Requisition No: 881380 

Agency: Veterans Affairs

Working Title: STATE VETERANS' SERVICE OFFICER - 50009417

 Pay Plan: Career Service

Position Number: 50009417 

Salary: 45,479.98 

Posting Closing Date: 08/17/2026 

Total Compensation Estimator 

Requisition [[ID]]‎
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STATE VETERANS’ SERVICE OFFICER -TALLAHASSEE

FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS

Bureau of Field Services

Sergeant Ernest I. “Boots” Thomas VA Outpatient Clinic

Tallahassee ,  Leon County

Annual Salary: $45,479.98

Paid Bi-weekly

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Excellent retirement package and optional deferred compensation plan. Health, vision, ‎dental, disability, and other supplemental insurance are available at reasonable premium ‎rates. Paid vacation and sick leave. Nine (9) paid holidays and a personal day. Tuition ‎waiver available for State Universities and Community Colleges (up to 6 credits per ‎semester).‎

Education and employment history must be verifiable. Please attach any ‎credentials you claim (degrees, certifications, etc.) to your application.‎

‎***Other vacant positions may be filled from this advertisement within six (6) months ‎of the closing date. ***‎
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  MINIMUM QUALIFICATIONS:‎

• Applicant  must have served as a member of the Armed Forces of the United States ‎and separated from such service with an honorable discharge. A DD-214 member ‎copy 4 or comparable document MUST accompany your application.
• Must have a valid Florida driver's license.‎
• Must have the ability and willingness to deal effectively and professionally at all ‎times with diverse individuals.‎
• Excellent customer service skills.‎
• Excellent interpersonal skills: ability to work effectively with others. ‎
• Excellent written and verbal communication skills to include public speaking.‎
• Strong organization skills and ability to multi-task. ‎
• Successful completion of the due diligence process, to include but not limited to, a ‎Level II background check and drug screen.‎
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PREFERRED QUALIFICATIONS:‎
Preference will be given to candidates with the following knowledge, skills ‎and abilities, as listed on their employment application / resume.‎

• Three (3) years’ employment experience as a Veterans Service Officer or ‎comparable title / experience counseling and handling veterans' affairs.‎
• One (1) year of interviewing experience
• Two (2) years of reviewing and interpreting state and federal laws, rules regulations affecting Veterans entitlements.
• A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education.‎ Direct experience may substitute for the degree requirement on a year for year basis.
• Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.‎
• Proficiency in web-based applications and specialized internet research.
• Experience with FDVA Vetra-Spec and VA VBMS program applications.‎

POSITION DESCRIPTION: ‎

• The incumbent will be assigned to the Bureau of Field Services, VA Outpatient Clinic located in Tallahassee, FL - Leon County. The primary responsibility of ‎the incumbents in the positions allocated to this class is to perform ‎administrative and professional duties required to work within the medical clinic or alternate location as needed, interviewing veterans and family members, preparing ‎and submitting claims for benefits to the U.S. Department of Veterans Affairs. ‎This task will be accomplished using established policies and procedures to ‎ensure that all phases of assigned duties are covered.‎
• Advocate with purpose and passion for Florida veterans and link them to superior ‎services, benefits and support. Meet, interview, counsel, using VA Data systems ‎and obtain information in order to prepare and submit claims for any / all federal ‎and state benefits that each client may be entitled to receive. Assist in preparing ‎and perfecting” appeals”, provide representation at fee basis, hardship eligibility ‎hearings, request for waivers of federal entitlements, military discharge review ‎hearings or Regional Office VA hearings as required.‎
• Review and interpret VA laws, rules and regulations affecting veteran’s ‎entitlements in applying for federal and state veterans’ benefits. Respond to ‎telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, ‎County, and State Veterans Service officers with accurate and complete ‎information. Provide accurate and current information relative to problems with the ‎administration of benefits with the local agency of jurisdiction, process daily ‎incoming mail and correspondence. Complete forms and documents utilizing the ‎Department's Systems. This includes entering all clients’ information into the ‎computer database. If working in a medical center or hospital, visit each new ‎admission to the medical center at the request of the veteran or health care ‎provider within 48 hours of the request.‎
• Assist all accredited organizations, state, county or others in obtaining medical ‎information necessary to support claims for benefits. Maintain rapport and liaison ‎with VA outpatient staff regarding case development and treatment to support ‎claims processing and advocacy issues. Confer with clinic, service center and ‎medical center staff as required. Safeguard and protect all private medical ‎information and claims information in accordance with appropriate regulations and ‎statutes.‎
• Represent the Florida Department of Veterans Affairs by providing briefings and ‎information on State and Federal veterans benefits at local events, military bases, ‎medical center meetings, and community fairs and other events as determined your ‎supervisor and the department. Represent FDVA on committees, advisory boards ‎and consumer service programs established at VA medical centers and satellite ‎outpatient facilities.
• Deploy and provide assistance during State emergencies such ‎as providing assistance at disaster recovery centers (DRC) throughout the state ‎after natural disasters.‎
• Assist in preparing forms, obtaining signatures, financial data, and personal ‎information for veterans requesting admission to State Veterans Nursing Homes. ‎When necessary visit and provide assistance to the nursing home in completing ‎applications, verifying eligibility and financial data and assisting family members in ‎obtaining state and federal veterans’ benefits.‎
• Visit and provide on-site assistance, claims preparation and submission of claims to ‎all Florida National Guard units in the geographical area. Maintain contact with all ‎guard and reserve units and active military installations in the Florida geographical ‎area.‎
• Perform other related duties to include but not limited to, attendance at ‎conferences, seminars, schools of instruction and upon request serve as an ‎instructor, or speaker at public events. ‎
• Other related duties as assigned by supervisor. ‎
  
   

This position is in the Career Service System.‎

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.