Service Technician

Our manufacturing client in the Irwin, PA area is looking for a Service Technician -Respond promptly and professionally to customer inquiries, concerns, and service requests related to machine operation -Schedule and coordinate travel to customer sites to install new equipment, troubleshoot issues, diagnose problems, and implement repair solutions -Assess required resources, materials, and timeframes for service projects, including ordering necessary components -Plan and perform preventive maintenance, system upgrades, and equipment improvements -Coordinate with Customer Service regarding warranty matters and machine-related liabilities -Schedule and complete service calls involving installation, evaluation, repair, and preventive maintenance at customer facilities -Support the Machine Build Department with equipment assembly when required -Collaborate with Sales, Engineering, Media, and other departments to: -Communicate customer feedback, complaints, RFQs, and order information -Document service activity, repairs, and parts usage in Salesforce -Follow up with customers regarding spare parts, media, and tooling reorders -Travel extensively (80% or more, depending on customer needs) -Prepare and submit detailed service and expense reports promptly after each trip, including all required receipts and documentation -Technical diploma or degree in Electrical or Mechanical Engineering preferred -3-5 years of hands-on experience providing technical field service support in lieu of a degree -Strong troubleshooting abilities across mechanical, electrical, hydraulic, pneumatic, and control systems -Proficiency using precision measuring and diagnostic tools (micrometers, calipers, digital multimeters, oscilloscopes, etc.) -Ability to read and interpret mechanical drawings, engineering prints, and schematics -Working knowledge of PLC systems preferred -Valid driver"s license required By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners.

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