Patient Operations Coordinator (Enteral Therapy)

Home Nutrition Coordinator

This position is responsible for coordinating on-going operational services for patients in need of home nutrition. Responsibilities include coordination of patient supply and equipment deliveries, and all follow-up activities involving patient home nutrition needs. This position works closely with patients, caregivers, and vendors; and will relay key information to the enteral team. This position will provide day to day assistance to the Registered Dietitian.

Job Requirements

Licenses: N/A

Education: High school diploma or equivalent required.

Experience: 1-2 years of customer service experience in a health care setting with an emphasis in home nutrition and DME is desirable.

Miscellaneous: Excellent organizational, interpersonal, communication, and basic computer skills are essential.

Technical Responsibilities

Completes computer data entry for new and ongoing patients (including the transcription of enteral orders into HCN).

Facilitates communication between clinicians, patients, and caregivers.

Communicates patient information and updates to team members in a timely manner.

Understands Medicare coverage principles and requirements for covered and non-covered therapies.

Understands coverage principles and requirements for Wisconsin Medicaid.

Understands durable medical equipment (DME) and enteral product pricing.

Develops schedules and follows up on routine supply calls and/or emails to patients.

Assists patients to ensure that all product, supply, and delivery requests are handled in a timely manner.

Coordinates, schedules, and may assist with deliveries and pick-ups of products, supplies, and equipment.

Provides problem solving assistance by phone to patient/caregivers.

Documents all patient interactions in the medical record in a timely manner.

Assists management and the Registered Dietitian with product evaluation, retrieval of new product information, and program development.

Obtains and maintains competencies directly associated with the education and use of patient assigned enteral pumps.

Maintains awareness of inventory levels in order to accurately provide needed items to patients and communicate shortages/delays as needed.

Manages equipment maintenance, rotation, and return.

Performs on-call duties as assigned.

Performs other duties as assigned.