Patient Services Representative

Job Description

Job Description

Description:

Augusta Oncology is proud to be the leading oncology practice in the CSRA. We have a long-standing reputation of providing the most compassionate, highest-quality care for cancer & blood disorder patients within our community. If you are dedicated, ambitious, and a team player with a caring spirit, Augusta Oncology is an ideal place to make a difference for patients everyday. Make your next career move with us!

The Patient Services Representative is an essential part of Augusta Oncology, receiving all inbound calls to our practice, carefully assessing the needs of patients and other callers, coordinating patient scheduling and communication activities, and routing calls to the appropriate team member when needed. The ideal candidate will have previous call center and/or customer service experience, healthcare experience, and the ability to multitask effectively and efficiently. Strong data entry skills are a plus.

*Candidates for this position are required to be fully vaccinated against COVID-19*

This position also requires:

• A high school diploma or equivalent
• Strong verbal and written communication skills
• The ability to effectively communicate using proper English and grammar
• Basic computer skills, as well as the ability to navigate through assigned computer programs and take notes while speaking with phone prospects
• Ability to effectively and professionally communicate in a one-on-one and team environment
• The ability to maintain patient confidentiality and adhere to all HIPAA guidelines
• Effective time management and the ability to multitask