Supervisor, Training

Supervisor, Training

At DP World Contract Logistics, we're redefining the future of supply chain solutions. Our Data Center Excellence team is at the heart of this transformation, ensuring seamless, scalable, and secure operations across our global contract logistics footprint. We're looking for a Launch Training Supervisor to lead the successful deployment of new data center initiatives and drive operational excellence from day one.

The Launch Training Supervisor plays a critical role in ensuring new-site operations achieve rapid competence and operational sustainability. Working under the Training & Standards Manager, this role is responsible for the direct observation of operational processes, the accurate creation of standard work documentation, and the hands-on delivery and evaluation of launch training during pre-launch, go-live, and stabilization.

This position serves as the eyes and ears at the Gemba, validating how processes are performed, identifying gaps, ensuring alignment with the official Launch Training Standard, and transforming operational behaviors into clear visuals.

Process Observation & Workflow Validation: Conduct structured Gemba observations to validate operational processes against designed workflows, SOPs, and engineering standards. Identify gaps, inconsistencies, and non-standard behaviors; communicate findings to the Training & Standards Manager. Document real-world process variations and ensure they are captured, corrected, or escalated as needed.

Process Documentation (SOW, SOP, SWI, Job Aids): Draft, edit, and maintain Statement of Work (SOW), Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and visual job aids with clarity and alignment to customer processes, DP World standards or best industry practices. Apply DP World's documentation frameworks, version control policies, and visual management standards. Translate complex operational steps into simple, logical, and user-friendly formats appropriate for frontline associates.

Training Delivery & Facilitation: Deliver launch training for direct labor, indirect labor, and support functions, following the approved curricula, trainer guides, and standards. Apply adult-learning principles, coaching techniques, and scenario-based methods to ensure engagement and comprehension. Facilitate hands-on production floor training to reinforce correct behaviors.

Competency Evaluation & Certification: Conduct assessments, skills checks, and certification events to verify competence and readiness for handoff to site leadership. Maintain audit-ready records for onboarding, skills matrices, trainee performance, and certification status. Identify retraining or corrective action requirements based on evaluation results.

Sustainability & Post-Launch Support: Perform post-launch sustainment audits to verify continued process adherence. Track and report sustainment indicators related to safety, quality, productivity, and system adoption. Provide refresher training and coaching where gaps are observed.

Systems (WMS) & Digital Training Support: Support systems training (WMS, scanners, reporting tools) in partnership with the Launch Manager and IT/Systems team. Ensure trainees receive correct access, follow WMS workflows accurately, and maintain data integrity. Create role-based quick-reference guides and digital micro-learning assets.

Your Key Qualifications:

• Required: 3–5 years in warehouse operations, training, or process documentation within 3PL, manufacturing, or contract logistics environments. Experience conducting process observations, writing SOPs/SWIs, and supporting training. Strong technical writing skills. Experience delivering instructor-led training. Familiarity with Lean methodologies. Ability to travel 50–70%.
• Preferred: Train-the-Trainer certification. ISO documentation experience. Prior experience in launch environments.

About DP World: Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse, and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.