Nurse Manager - Patient Care Service

PATIENT CARE1. Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience.2. Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors.3. Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care.4. Validates staff members round hourly on all patients by direct observation and patient feedback.5. Assesses staff competency in PHR and provides consistent meaningful feedback with more focused feedback as needed.6. Conducts rounding of all patients on a daily basis (Monday-Friday.)7. Communicates quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan.8. Collaborates with the physician dyad and escalates concerns as appropriate.9. Follows up on all patient concerns in a timely manner and provides service recovery as needed.10. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.PATIENT EXPERIENCE1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions but not limited to: Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding (PHR), Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.2. Huddles with staff at the start of each shift, identifying high-risk patients who require special attention.3. Communicates to nursing leadership concerns or issues identified during huddle and throughout shift.4. Initiates service recovery for patients and family members who have concerns and escalates to Associate Director of Nursing/designee and Patient Relations as needed. 5. Interprets and communicates patient experience scores and benchmarks and keeps staff informed of progress and areas of opportunity.6. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care.7. Empowers staff to use evidence-based practices to increase understanding of patients' perceptions of care. 8. Demonstrates caring, respect, compassion, empathy and active listening through verbal and body language and actions

QUALITY AND SAFETY 1. Designs, supports and leads a safe, therapeutic and efficient patient-centered care environment for professional practice.2. Identifies and investigates issues or variances in practice/operations by participating in the RCA process and implements corrective action plans.3. Fosters a fair and open culture that encourages error and near-miss occurrence reporting.4. Leads interdisciplinary quality improvement teams using the principles of high reliability.5. Reviews unit progress, changes, and compliance with quality and safety metrics with clinical nurses and other members of the healthcare team.6. Responds to escalations of potential safety hazards or gaps from best practice by correcting concerns following institutional chain of command protocol.7. Monitors institutional information technology infrastructure and corrects gaps in clinical nurse documentation.8. Leads staff participation in quality and safety initiatives and mandated compliance measures.9. Demonstrates accountability for all unit quality and safety practices and compliance, and ensures required evaluation of staff competencies is maintained

Education Requirements Bachelor of Science with a major in nursing required; Masters in nursing or health related field preferred Experience Requirements 3-5 years nursing clinical care with Charge Nurse/Supervisory experience preferred. Must have relevant clinical competence in area of nursing practice assigned Licensing and Certification Requirements (if applicable) Licensed as a registered nurse with current registration in New York State

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