Contact Center Customer Service Coordinator

Job Description

Job Description

Our client, a leading organization in the consumer support industry, is seeking a Contact Center Customer Service Coordinator to join their team. As a Contact Center Customer Service Coordinator, you will be part of the Customer Engagement Support team supporting multiple brands within the organization. The ideal candidate will have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, which will align successfully in the organization.

Job Title: Contact Center Customer Service Coordinator

Location: Fremont, MI

Pay Range: $15

Shift: Hours Per Shift: 8

What's the Job?

• Engage with consumers via phone, email, live chat, SMS text, and eCommerce platforms to address inquiries, complaints, and praise.
• Support all brands within the scope of the Nestlé Nutrition Customer Engagement Support team.
• Foster consumer loyalty by providing exceptional service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions to enhance customer experience.
• Process quality incidents in accordance with FDA and organizational requirements, ensuring compliance and safety.

What's Needed?

• High School Diploma or GED required; additional education or certification in customer service is a plus.
• Strong verbal and written communication skills with excellent interpersonal abilities.
• Proficiency with computer systems and CRM tools such as Salesforce Engage OMNI.
• Problem-solving skills with a customer-focused mindset.
• Ability to support a 24/7 engagement center, including availability for holidays, evenings, and weekends.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience supporting multiple brands and diverse customer needs.
• Develop your communication and problem-solving skills in a fast-paced setting.
• Be part of a team committed to delivering outstanding customer service.
• Potential for future growth and development within the organization.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.