Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Disability insurance
• Life insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been with State Farm since 2015 and have proudly owned my agency for the past 4 years. Our office is deeply rooted in community involvement—we believe in giving back and making a positive impact wherever we can.

We’re looking for a self-starter who is honest, has strong integrity, and stays cool under pressure. The ideal candidate is competitive, enjoys being part of a team, and thrives on being out in the community—whether that’s at events, building relationships, or representing the agency. You’ll have the opportunity to be in charge of your own commission while contributing to our shared success.

We offer a comprehensive benefits package including PTO, 401(k), life insurance, disability insurance, and a structured commission plan. If you want to work in a professional, team-focused, and community-driven environment, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Derron Cloud - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.