Technical Sr. Analyst/IT Support Analyst

Role Overview The IT Support Analyst will provide on-site IT support for the Dublin, Ohio office while also supporting employees across the Americas remotely. This role serves as the primary IT presence in a key regional hub and requires close collaboration with global IT teams. A strong focus on customer experience is essential - this person will be the face of IT for the region and must deliver a consistently positive, professional, and responsive support experience. What You Will Do Provide hands‑on IT support for the Dublin, Ohio office, including deskside support, troubleshooting, and user assistance. Support additional Americas users and sites remotely, maintaining consistent service levels across the region. Troubleshoot issues related to login, SSO, MFA, VPN, wireless, network connectivity, and enterprise applications. Why It Might Be a Fit We're looking for someone who takes ownership of issues, communicates clearly throughout the process, and treats every interaction as an opportunity to build trust with the people they support. Strong focus on customer experience is a must - you take pride in how you support people, not just how you fix things. Requirements Minimum 1+ years of experience in IT support or end-user support in a corporate environment Strong hands‑on experience with Windows systems, hardware troubleshooting, and user support Experience with Active Directory, Entra ID, SSO, and MFA support Experience with network troubleshooting, VPN, and wireless connectivity issues Comfortable supporting both on‑site users and remote users across multiple locations Strong communication skills and ability to work across different countries and cultures Highly organized, able to manage priorities independently, and support multiple sites Experience with ITSM tools (ServiceNow or similar) and asset tracking systems Familiarity with Microsoft 365, Teams, Intune, and modern workplace tools Benefits Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. Our team members' health and wellness are our priority, as well as rewarding them for their hard work. #J-18808-Ljbffr One Identity