Patient Care Coordinator (Float, NoMad)

Job Description

Job Description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity  

As a One Medical Flex Health Navigator supporting our Senior patients (age 65+) on Medicare, you are focused on delivering exceptional care coordination and team assistance. This role is primarily serving patients with complex care needs who benefit from coordination, advocacy, and navigation through both virtual and in-person interactions. As a Health Navigator, you will serve as a crucial link between patients, our providers, and the broader healthcare system, ensuring seamless care delivery and improved health outcomes. This position offers the opportunity to make a meaningful impact on patient care while working in a dynamic, innovative healthcare environment committed to transforming the healthcare experience and outcomes for seniors. Our Flex Health Navigators lend support multiple offices in a MSA. 

You are passionate about improving healthcare outcomes for seniors, and excel at building trust and rapport with patients. You demonstrate strong problem-solving abilities, and adapt well to changing priorities and environments. You have a commitment to continuous learning and improvement to facilitate overall better healthcare outcomes for our patients. 

What you'll likely work on:  

• Manage comprehensive care coordination for senior patients, including specialist referrals, appointment scheduling, and follow-up with high-risk or disengaged patients 

• Conduct pre-visit screenings and post-visit check-ins to identify care priorities, gaps, and ensure continuity across internal and external care teams 

• Support preventive care by monitoring patient panels, conducting cognitive screenings, and resolving care gaps through proactive outreach 

• Provide patient education on chronic disease management using motivational interviewing and action-planning techniques 

• Contribute to daily clinic operations, including phone support, front desk assistance, and maintaining clinical spaces 

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. 

What you'll need:  

• At least 1 year of experience in a high touch patient-facing healthcare role

• Strong EMR system proficiency and comfort using healthcare technology platforms 

• Proficient in Google Workspace (Sheets, Docs, Slides) and adept at navigating multiple software systems simultaneously 

• Excellent written and verbal communication skills with demonstrated ability to collaborate effectively on diverse, multi-disciplinary teams 

• Self-motivated with proven ability to work independently, adapt to change, and proactively address challenges under pressure 

Competitive salary: the base pay for this position is $24.00 per hour based on a full time schedule

This is a full time position (40 hrs/week) with 8 hr shifts generally taking place between 8:00 am – 5:00 pm based in our NoMad office. Flex Health Navigators lend support to multiple One Medical locations in a MSA and location and schedule are subject to change. 

One Medical is committed to fair and equitable compensation practices

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical's Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.