Desktop Support Technician at Leidos San Diego, CA

More About the Role NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy‑Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos will support the Navy in unifying its shore‑based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. The position is a Mid‑level Desktop Support Technician role supporting a government site at North Island as a member of the Field Services team. Physical and Technical Requirements Must be able to lift and carry 50 lbs. for up to 100 feet at a time; lift 25 lbs. vertically using ladders. Must be able to work in confined spaces, such as raised floors or communications closets. Must be able to work in noisy environments, such as data centers and operations centers. Must be able to stand or sit for 8 hours at a time. Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. Must have normal color vision to identify different colors of wires and cables; correctable vision to 20/20 or better; depth perception to judge distance between objects; must be able to use and read digital test equipment such as OTDR (optical time‑domain reflectometer). Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; a valid state license is required. Must be available to work an 8‑hour shift between 6AM and 6PM and to work from different sites within the North Island group. What You'll Get to Do Assist other technicians in resolving complex issues. Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) and ensure proper ticket‑handling according to guidelines. Properly troubleshoot and resolve user computer issues, including hardware and software concerns. Ensure customer‑related tasks are completed within the specified timeline. Troubleshoot and resolve local and networked multi‑function devices, printers, and other hardware components. Process retiring computers, which includes retrieving the computer, clearing the BIOS, removing the SSD for return to the customer, and completing return shipment paperwork. Order and replace computer components as well as return defective components. Qualifications Must be a U.S. citizen and possess a DoD Secret Clearance. High school diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT LevelII: Security+ or higher Certification. Demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows OS, version10. Excellent customer service, oral, and written communication skills. Nice to Have Organized and detail‑oriented. Strong leadership, self‑motivated, self‑directing. Strong collaboration, prioritization, and adaptability skills. Relationship building and ability to manage and prioritize own work. Independent decision making, analytical thinking, out‑of‑the‑box thinking. Effective communication with all organizational levels, from SME to senior management. Ability to analyze problems at various levels. Pay Range $31.00 – $34.00 per hour. Commitment to Non‑Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Neier Inc.