Service Manager

Job Description

Job Description

The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining sales and profit objectives, and maintaining service records.

DUTIES AND RESPONSIBILITIES:

Forecast goals and objectives for the department and strive to meet them. Strive for harmony and teamwork with all other departments. Attend managers? meetings as requested. Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to know, etc. The Service Manager will be held responsible for the moral and efficiency of shop employee?s. Must develop plans to keep employees happy and active. Direct and schedule the activities of department employees. Provide technical assistance to employees as needed. Changes in attitude toward employees to help them understand the positives of doing a good and efficient job for our customers. Establish and maintain good working relationships with customers to encourage repeat and referral business. Serve as a liaison with factory representatives. Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance. Do not underestimate a job and expect to expense more or write-off. Handle all customer complaints. Break down estimates into labor and parts before the job is started so those repair Technicians are aware of time allowances. Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend purchases. Ensure that the work areas and customer waiting area are kept clean. Account for all documents; ensure that none are missing. Control the performance of the department using these tools: efficiency and productivity control, comeback reports, warranty reports, and problems with customer delivery reports. Ensure that customer?s service files are up-to-date and are readily available for reference. Monitor the location and care of shop tools. Follow up on parts department orders to ensure parts availability.

 

WORKING CONITIONS:

The Service Manager will work at a desk, which is enclosed in the service department garage. He will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. He will move about the service area to work with the service technicians. He will crawl under cars, trucks, farm equipment, and get in and out of cars, trucks and farm equipment to inspect work completed. You must be confident and trained to operate heavy equipment on and off the road.

Pay:
- Pay based on experience and work ethic.
- Time and a half paid for any hours worked over 40 hr/wk.
- Raises offered based on performance and time spent within the company

***Please note that any estimated salaries listed on external job sites may be inaccurate and are not provided by Apple Farm Service.***

Benefits (available after 90 days):
- Medical, Dental, Vision, and Life insurance
- HSA with Free Contributions
- Paid time off/Paid Holidays
- Matching 401k program
- Uniform Services
- Tuition and Training Reimbursements available
- Co-op program for Young Technicians

Company Culture
- Family-owned business with direct communication from the owner
- Customer focused business, partnering with each customer on their behalf
- Belief in hard work ethic and teamwork to assist each customer
- Understanding on flexible schedules on family events and emergencies
- Belief in customer satisfaction over efficiencies or gross profit

About Apple Farm Service:
Apple Farm Service is a family-owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area's leader as the Ag and Construction Specialists, with five locations in West Central Ohio and East Central Indiana. We carry dozens of brands such as Case IH, New Holland, Kinze, Kioti, and many more.

If you feel that you would be a great fit for our Service Manager role, we want to hear from you! Apply today.