Receptionist - State Farm Agent Team Member

Role Description As a Team Member with Omar Delgado's State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. This position is bilingual – English and Spanish. Responsibilities Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer‑focused, needs‑based review process to educate customers about insurance options. Use exemplary communication to efficiently meet customer needs while promoting the development of our business. Make outbound calls, including cold calls to potential customers. Qualifications Fluent in Spanish and English. Dedicated to customer service. Able to effectively relate to customers, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members. Proactive in problem‑solving. Benefits Growth potential and opportunity for advancement within the office. Paid time off (vacation and personal/sick days). Valuable career‑building experience. Compensation: $18.00 – $20.00 per hour. Location: Aurora, IL. We provide home insurance and life insurance. #J-18808-Ljbffr Omar Delgado - State Farm Agent