Product manager

General Information

• Location: Preferred in Bethpage, NY, but open to remote work in the US or Canada. The team operates on EST.
• Duration: Strategic roles with undefined contract lengths; retention depends on performance.
• Furlough: Furloughs typically occur during the Christmas/New Year period and may vary depending on project needs.
• Hours: Maximum 40 hours per week. Any overtime requires prior written approval from the SVP
• Submission process: Include a cover letter, summary, or synopsis with the submission.
• Interview Process: Two rounds of interviews.

Key Notes

• Ability to define product roadmaps and track progress.
• Act as the gatekeeper for requirements and conduct research for product improvements.
• Collaborate closely with IT, Engineering, and Marketing to translate requirements into actionable tasks.
• Strong communication skills.
• Telecom industry experience is preferred

An Optimum Technology Product Manager defines digital/tech roadmaps for Optimum Mobile, Broadband (Fiber/DOCSIS), or Ad Tech, focusing on customer experience via data, collaboration with Engineering/IT, and product lifecycle management (ideation to launch) for features like broadband, Wi-Fi, and connected home, requiring telecom knowledge, analytics (SQL, Tableau), Jira, and strong problem-solving to bridge business needs with technical execution.

Key Responsibilities

• Roadmap & Strategy: Develop digital product roadmaps, manage backlogs, and translate market needs into actionable plans.
• Cross-Functional Leadership: Partner with IT, Engineering, Marketing, Sales, and Customer Experience teams for product development and launches.
• Product Lifecycle: Oversee planning, execution, and delivery, from concept to benefit realization.
• Data & Analytics: Use data (KPIs, user feedback, market trends) for decision-making, performance monitoring, and ROI.
• Customer Focus: Drive improvements in product quality, performance (speed, latency), and user experience.
• Problem Solving: Investigate persistent issues, find root causes, and implement solutions to reduce escalations.
• Business Analysis & Requirements Gathering: Lead or support requirements gathering activities, including:
  
  
  • Business process analysis and current/future state mapping
  • Translate complex business needs into clear, actionable user stories.

Required Skills & Experience

• Experience: 3-5+ years in Product Management/Operations, preferably in Telecom/Tech.
• Technical Skills: Familiarity with Broadband (DOCSIS, Fiber), Wi-Fi, SQL, Jira, Confluence, Tableau.
• Analytical: Strong ability to interpret data, analyze KPIs, and develop data-driven strategies.
• Soft Skills: Excellent communication, presentation, problem-solving, and stakeholder management.