Operations Manager

Job OpportunityNo two days look exactly the same here. In this role, you'll:Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needsOversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone alignedLead pre-shift meetings, staff orientations, and support training for new hiresHelp build schedules, learning paths, and mentorships for team membersBe a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamworkSupport guest experience by responding to questions, resolving issues, and keeping the front of house running smoothlyEnsure all areas are clean, organized, safe, and guest-readyAssist with special events, promotions, league preparation, and day-to-day coordinationMonitor inventory and supplies and communicate needs to leadershipOperate POS systems, make announcements, and support lane and amusement operations as neededHandle opening and closing duties and help ensure safety, security, and proper use of company propertyRespond to incidents or injuries and complete required documentation when neededIn short: you'll help keep the energy high, the team supported, and the experience exceptional.You'll be a great fit if you have:A high school diploma (Bachelor's degree preferred)4+ years of guest service experience and 2–4 years of supervisory experienceStrong communication, organization, and leadership skillsComfort using Microsoft Office and basic systemsThe ability to stay calm, positive, and professional in a busy environmentFast-paced, high-energy setting with large crowds, kids, music, and lighting effectsYou'll be on your feet, moving throughout the facility, and lifting up to 50 lbsThis role requires flexible availability, including evenings, weekends, and longer shifts when neededYou'll have real impact on team culture and guest experienceEvery day is different — no desk-bound routinesYou'll work alongside a collaborative leadership teamYou'll be part of a company that values fun, teamwork, and creating memorable momentsCompetitive salary with weekly payComprehensive benefits package availableIf you're ready to lead, support a great team, and keep things running like a well-oiled machine — we'd love to hear from you.Apply today and let's talk!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.