Host

Host Job Description: Fine Dining Experience REQUIRED

Position Title: Host

Reports To: General Manager

Department: Front of House

Job Summary:


A Hostess, or Host is responsible for welcoming customers into a restaurant, bar or similar hospitality establishment. Their duties include greeting diners, showing customers to their respective tables and taking bookings over the phone.

Essential Functions / Major Responsibilities:

A Hostess is responsible for making sure that the customer has the best possible experience. Their day-to-day duties and responsibilities depend on the particular restaurant or cafe and generally include:

• Managing bookings, either in person, over the phone, or online
• Providing waiting times to customers who are not pre-booked
• Creating an appropriate atmosphere for guests that's in line with the restaurant or bar's image or branding
• Providing a point of contact for customer feedback and helping to resolve any customer issues
• Providing personalized service and assistance for large parties of guests and VIPs
• Ensuring cleanliness and hygiene standards are met in the front of house area
• Assisting with the opening and closing of the restaurant
• Learning the food and beverage menu

Required Skills / Abilities / Competencies:


A successful Hostess candidate will have various prerequisite skills and qualifications to perform their job effectively. These include:

• Ability to deal with customer requests in a timely and positive manner
• Self-motivation and positivity to greet guests warmly regardless of the time of day
• Teamwork skills to help take on tasks outside of their specific job description and to help other team members with service
• Excellent knowledge of food and beverages, including wine pairings or in-house or regional specialities
• Practical front of the house and waiting skills, such as carrying multiple plates and pouring drinks
• Ability to stay on their feet for long periods of time, both early in the morning and night late at night
• Knowledge of restaurant management systems and point of sales systems
• Arithmetic skills to assist with taking money or cashing up

Strong problem-solving and decision-making skills.


Ability to work a flexible schedule, including evenings, weekends, and holidays.

Education and Experience:


High school diploma or equivalent required.


Minimum of 2 years of experience as a Fine Dining host in a fine dining establishment.


Work Environment:


The environment requires the team member to work in a temperature-controlled

environment.


Required to work weekends and irregular hours.


Requires working under stressful conditions.


Must be able to work safely in a noisy area.

Physical Requirements:


Must be physically able to stand for up to 8 hours a day.

Must be able to work on your feet for extended periods.


Must be able to lift to 50 pounds at a time.


Requires maintenance of the bar, changing kegs, and other additional tasks.

Other Duties:


Please note that this job description is not designed to cover or contain a comprehensive listing

of activities, duties, or responsibilities required of the team member for this job. Duties,

obligations, and activities may change at any time, with or without notice.