Director of Operations

Job Description Summary The Director of Operations will serve as the operational leader within the Corrections Health ICCE at MUSC, supporting both the System Administrative Officer (SAO) and Chief of the Corrections Health ICCE. This role will drive strategic growth and operational excellence for both county jail and prison healthcare contracts. The Executive Director will lead business development for jails—meeting with county administrators, attending jail conferences, managing the Request-for-Proposal (RFP) bidding process, and overseeing daily operations at contracted jail facilities. Concurrently, the role will focus on expanding contract operations for the South Carolina Department of Corrections (SCDC), including launching and managing onsite units (infirmaries, specialty clinics, dialysis units), developing new acute care units, and expanding onsite specialty services. With a portfolio spanning both jail and prison correctional units, this role will ensure MUSC’s correctional health programs deliver outstanding performance, strong partnerships, and sustainable growth. The Director of Operations, Corrections ICCE Position Summary The Director of Operations will serve as the operational leader within the Corrections Health ICCE at MUSC, supporting both the System Administrative Officer (SAO) and Chief of the Corrections Health ICCE. This role will drive strategic growth and operational excellence for both county jail and prison healthcare contracts. The Director will lead business development for jails—meeting with county administrators, attending jail conferences, managing the Request-for-Proposal (RFP) bidding process, and overseeing daily operations at contracted jail facilities. Concurrently, the role will focus on expanding contract operations for the South Carolina Department of Corrections (SCDC), including launching and managing onsite units (infirmaries, specialty clinics, dialysis units), developing new acute care units, and expanding onsite specialty services. With a portfolio spanning both jail and prison correctional units, this role will ensure MUSC’s correctional health programs deliver outstanding performance, strong partnerships, and sustainable growth. Key Responsibilities Strategic Business Development & Contract Growth Travel, identify and pursue new business opportunities in the county jail sector by engaging with county elected officials, sheriff’s offices, jail administrators, and key stakeholders to expand MUSC’s correctional health footprint. Travel as a representative of MUSC to correctional/jail healthcare conferences, industry associations, and vendor networking events. Lead RFP responses by coordinating cross-functional teams (legal, contracting, finance, operations) to develop competitive proposals and ensure compliance. Travel to SCDC institutions and headquarters to advance contract expansion by managing strategies for adding onsite units (infirmary, specialty clinic, dialysis) and integrating acute care capabilities. Travel to established MUSC SCDC Secure Units located across the RHN. Collaborate with MUSC leadership to define business plans, growth targets, and proforma models for correctional units. Operational Leadership Oversee daily operations of MUSC-contracted correctional health facilities including frequent onsite meetings, staffing, clinical services, contract compliance, and quality outcomes. Ensure Statements of Work (SOWs), service level agreements, and contract requirements are executed effectively and aligned with strategic goals. Monitor key operational metrics (staffing vacancies, ADP, capacity utilization, incident rates) and drive process improvement. Oversee launch and management of onsite units at prison facilities frequently in person to ensure readiness and integration with MUSC Health. Available to clients, staff and ICCE Leadership over the phone and by email during all operational hours. Stakeholder Engagement & Relationship Management Serve as the primary operational liaison between MUSC Corrections Health ICCE, external partners (county jails, prison leadership, and other regional entities) & MUSC Divisional leadership. Develop and maintain strong partnerships to anticipate client needs, resolve operational challenges, and improve service delivery. Participate in strategic and operational committees to align corrections healthcare goals with MUSC’s mission. Participate in frequent in-person and virtual meetings with clients and MUSC leaders across the state. Financial, Contract, and Performance Management Develop, manage, and monitor budgets, proformas, and resource allocations for correctional health contracts. Track expenditures, staffing costs, vendor performance, and contract revenue alignment. Prepare reports for leadership detailing contract performance, financial results, and operational effectiveness. Process Improvement & Quality Outcomes Identify and resolve operational inefficiencies in correctional health service delivery. Ensure compliance with NCCHC standards, security protocols, and regulatory requirements. Foster a culture of continuous improvement, collaboration, and high performance. Team Leadership & Development Lead operations managers and project teams overseeing correctional health contracts. Support professional growth, performance management, and collaboration within the team. Demonstrate negotiation and facilitation skills to work effectively with executive leadership and external partners. Travel 50% Travel required across the regional health network and client locations to support the ICCE Leadership with operations, tracking and monitoring of correctional units, SOWs and contracts. Qualifications Education: Bachelor's degree or equivalent education and/or relevant work experience. Work Experience: 9 years progressive work experience and 4 years management experience. Bachelor’s degree in Healthcare Management, Business Administration, Public Health, Nursing, or related field required (Registered Nurses with a BSN and relevant clinical experience are strongly encouraged to apply); Master’s preferred. 2 years of correctional healthcare management preferred. Demonstrated success in contract development, RFP management, and healthcare business growth. Strong analytical and budgeting skills with experience managing multi-site operations. Excellent communication and interpersonal abilities; adept at engaging with executives and correctional leaders. Knowledge of correctional healthcare systems highly preferred. Ability to work in a dynamic environment with frequent travel throughout the state. The ideal candidate will be located in Columbia, SC and/or the surrounding area. Benefits Health, dental, vision, and life insurance Employer Sponsored Retirement Plan Paid time off and extended sick leave Paid Parental Leave Disability insurance plan options Continuous professional and clinical training Competitive pay Annual Merit Increase Wellbeing resources Tuition Reimbursement Employee perks and discounts Employee referral program Flexible schedule options Certification incentive program The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there’s a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina. #J-18808-Ljbffr