Customer Success Manager - ELIXIR Strings

Customer Success Manager - ELIXIR Strings Job Description Customer Success Manager - ELIXIR Strings Req Id: 2466 State/Province: California, Indiana, Maryland, Texas City: Multiple Business: Gore Elixir Category: Sales & Marketing Sub-Category: Sales Experience Level: Senior Work Arrangement: Remote Posting Start Date: 10/27/26 Posting End Date: 11/11/26 About the Role Ready to help guitarists everywhere sound their best? ELIXIR Strings is seeking a Customer Success Manager to accelerate global growth across the guitar string and musical instrument ecosystem. In this role, you’ll deliver results that matter—strengthening relationships with retailers, distributors, and strategic partners while ensuring our product and service solutions meet the evolving needs of players and music communities around the world. We’re looking for a Customer Success Manager who lives and breathes guitars—someone who understands how tone, feel, and reliability influence what players buy and what stores recommend. You combine vision with practical execution and enjoy leading collaboratively using continuous improvement principles: setting clear priorities, simplifying what matters most, and hitting ambitious goals. You are a commercially minded growth leader who is energized by winning new business, expanding market share, displacing competitors, and delivering measurable business results. You will be critical to expanding our footprint, deepening partnerships with key guitar retailers and distributors, and reinforcing ELIXIR’s reputation for performance, consistency, and innovation on stages, in studios, and in practice rooms worldwide. This is a remote position, and you can work from home in most locations within the United States. Pay and Benefits: $125,000 - $160,000 per year Roles above $150k are eligible for the variable pay program each fiscal year, based on defined business performance metrics. Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities. Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at Responsibilities Own profitable growth: Deliver revenue, profit, share, and growth commitments through disciplined account, pricing, investment, and inventory management. Build and convert pipeline: Win and expand retail, distribution, eCommerce, OEM, and strategic accounts; maintain Salesforce pipeline and forecasts. Lead account planning: Create customer plans covering distribution, assortment, pricing, promotions, merchandising, inventory, service, and eCommerce. Strengthen customer relationships: Build trusted partnerships, align targets and accountability, earn advocacy, and remove barriers to growth. Own the sales cycle and agreements: Lead opportunities through launch; negotiate pricing, terms, contracts, geographies, and channels. Win in market: Improve placement, inventory, merchandising, promotions, content, and eCommerce to grow sell-through and displace competitors. Manage performance: Maintain CRM data, KPIs, pipeline, and forecasts; lead reviews, diagnose gaps, and drive corrective action. Build partner capability: Deliver product and sales training, merchandising guidance, tools, and coaching that improve partner results. Expand the guitar ecosystem: Develop distribution, retail, eCommerce, OEM, artist, and education partnerships that increase loyalty and demand. Resolve issues and mobilize teams: Coordinate partners to resolve escalations and deliver growth priorities. Required Qualifications Minimum of 5 years of progressive sales experience owning revenue and delivering growth, profit, share, and new business. Active guitar player able to represent ELIXIR authentically across the music ecosystem. Proven experience in pipeline management, complex selling, closing, pricing, negotiation, contracting, and implementation. Success using Salesforce or similar CRM, forecasting tools, and sales, inventory, market, and Excel data. Knowledge of retail, distribution, eCommerce, and trade economics; experience with joint plans, training, merchandising, and promotions. Strong relationships and familiarity with the retailer and distributor ecosystem in the US region. Up to 50% travel and valid driver’s license required. Desired Qualifications Passion for guitars and musical instruments. Key-account experience in musical instruments or adjacent categories in the United States. Growth experience using Daily Management, Kaizen, or structured problem-solving. This position offers a remote work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies. Note: In the United States, restrictions exist for remote work from Alaska, Hawaii and Rhode Island. What We Offer Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow. We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits. Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. Gore is committed to a drug‑free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws. Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description. About Gore For over 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what’s possible — not just through our products and technologies but also through individual growth and development. We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. Our Associates build on a rich history of innovation, upholding Gore’s values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect. #J-18808-Ljbffr Sitka Inc.