Customer service representative

Join a global powerhouse in the investment world that prioritizes ethics over everything. This firm isn't just about managing assets; it's about people. Located in the vibrant University City area in Charlotte, the culture here is defined by a \"client-first\" philosophy and a highly collaborative, supportive team environment. If you are looking for a temp-to-hire path into a prestigious financial career, this is your entry point.

salary: $22.99 - $23 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

Your Mission: The Daily Impact

You aren't just answering phones; you are becoming a technical subject matter expert. In this role, you will bridge the gap between complex financial data and the everyday goals of our participants.

• Act as the primary point of contact for customers calling into our center, providing clear answers regarding diverse financial products and services.
• Act as a brand ambassador to help retain and grow the customer base through high-touch, quality interactions.
• Take intricate financial details and distill them into easily understandable information for clients of all knowledge levels.
• Engage in comprehensive paid training to become a subject matter expert on specialized investment offerings.

What You'll Bring to the Table

• Bachelor's degree is preferred, though equivalent professional experience will be considered.
• Desire and internal motivation to obtain professional financial licensing (Series 6/63), fully sponsored by the company.
• A background in accounting, finance, or the brokerage industry, alongside prior customer service experience. (Preferred)

Why Join Us?

• Pay: $23/hr.
• Enjoy a standard Monday through Friday work week.
• This temp-to-hire model is designed to find long-term fits for one of the world's largest and most respected investment firms.
• We don't just hope you get licensed; we pay for your Series 6 and 63 training and exams.

Skills

• Call Center Support
• Customer Relationship Management
• Microsoft Office
• Financial Services
• Account Management

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.