Senior Level Call Center Agent | Call Center Agent

Senior Level Call Center Agent

ProSidian is seeking a Senior Level Call Center Agent for program support on a contract basis located in Charlotte, NC, supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a contract contingent or contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Call Center Agent) in the Government and Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (of country/world).

Responsibilities and Duties

• Identify customer pain points and propose solutions.
• Collaborate with internal teams to implement fixes.
• Follow up on customer satisfaction.

Qualifications

• 24 years customer service experience, solution-oriented roles preferred.

Education / Experience Requirements / Qualifications

• Associate's or bachelor's degree preferred.

Skills Required

• Analytical thinking, communication, relationship management.

Competencies Required

• Initiative, customer advocacy, problem-solving.

Ancillary Details Of The Roles

• May handle VIP or high-value accounts.
• Tracks and reports solution success metrics.

Other Details

• Often serves in a hybrid support/sales role.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.