Commercial Lines Account Manager

Commercial Lines Account Manager

The Commercial Lines Account Manager provides prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts. Essential tasks include planning, designing and implementing appropriate insurance programs for clients that coincide with agency guidelines. Maintains knowledge of new developments or changes with various carriers and new Federal/State laws that may affect how our clients conduct business; consults, informs and educates clients about coverage, exclusions and exposures: documents electronic filing accordingly Provides technical support to Producers (coverage-wise, with proposal, suspense items, etc.) to help clients and reach agency's business goals Investigates, initiates and prepares necessary proposals and applications, submits or presents to appropriate insureds and carriers, obtains clients' signatures on all applications, follows up to ensure timely responses, all in conjunction with Producer Prepares summaries of insurance schedules and proposals for account review Remarkets, contacts clients and follows up in conjunction with producers, renews policies by agency standards Consults, informs and educates audit procedures to clients. Set priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities. Represents the agency in conjunction with producers in handling complaints, arbitrating disputes, or resolving grievances; facilitates a productive and amicable working relationship between clients and producers; develops and maintains a positive relationship and rapport with each insurance carrier to satisfy our clients' needs and facilitate the processing of business. Seeks referrals from client base and follows through to get new accounts Provides mentoring and guidance to Customer Service Representatives. Core competencies include ability to analyze and solve problems, attention to detail, communication skills, timely task completion, team collaboration, client focus, dependability, creative thinking, organizational skills and adaptability. Experience and education: 5 (+) years of previous experience in commercial insurance required Licensing and credentials: Active General Lines or Property & Casualty License required Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Location: This is an in office role in our Oklahoma City, OK office. Hybrid schedule will be considered for qualified candidates Physical requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Benefits & compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO