Registrar - Admitting 106

Job Summary Full‑Time (1.0) AM Shift (Mon – Fri; 5:30 am – 2:pm). Approximate pay range: $29.63‑$35.37. Under general supervision, the Registrar I position is responsible for registration of patients, including patient interviews, updating hospital computers, obtaining consent, and ensuring information accuracy. The registrar handles routine patient inquiries and issues, greets patients and processes them through to the appropriate area, and works closely with other areas including SRH departments and physician offices. Responsibilities Interview patients in person or by phone to obtain all required information for hospital records and billing systems. Register or pre‑register all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures. Obtain bed assignments from the appropriate department, follow up with the nursing station, keep patient/family informed when no bed is immediately available, maintain awareness of patient comfort during the wait, advise the Patient Access Supervisor or nursing station if the patient cannot wait, and notify nursing units of patients going to rooms when appropriate. Obtain patient's and/or responsible party's signatures on registration, issue required information concerning advanced directives, privacy, ethnicity, Medicare, Medi‑Cal, and Tricare as necessary. Verify insurance coverage and obtain authorization for all services requiring pre‑certification, and take appropriate steps following department guidelines when required authorization is not available. Prepare charts and paperwork for patient visits, place identification wristband on patient, and follow SRH procedures for patient identification at all times. Determine upfront payment or deposit based on the patient's third‑party coverage and request payment from the patient or family members following SRH scripting for POS collections; log payment, produce receipt, and prepare deposit records within SRH cash handling policy and procedure. Screen patients for Medi‑Cal or hospital‑sponsored financial programs, provide appropriate documentation and referral, explain payment options, and enroll in the plan as appropriate. Collect and disburse valuables envelopes after determining patient or family identification. Perform clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc.; assist patients with questions regarding hospital bills including taking payments at any registration location. Maintain confidentiality of information at all times following HIPAA guidelines. Comply with department policy and procedure for registration quality, including timely correction and/or leader notification. Demonstrate appropriate problem‑solving and interpersonal skills. Promote a positive hospital image to patients, visitors, and physicians by adhering to the SRH Core Values of Service‑Partnership‑Community‑Compassion‑Excellence. Other Duties Always maintain a clean, neat, and orderly work area. Maintain a safe working manner at all times. Provide escort and assist in patient transport as needed to the appropriate location. Demonstrate competency in communication with adolescent, adult, or geriatric patients relative to age‑related, psychosocial, and cultural needs. Perform other job‑related duties as assigned by Manager, Supervisor, or Lead. Required Qualifications License/Certification: N/AEducation (High school graduate or equivalent preferred). Experience: One year of hospital registration or relevant experience. Skills: Knowledge of medical insurances (Medicare, Medi‑Cal, HMOs, PPOs, commercial), EMTALA, and HIPAA regulations; basic computer skills (word processing, e‑mail, and internet). Bilingual language competency in Spanish or Tagalog preferred. Job Family Healthcare Support Occupations Occupations Healthcare Support Workers, All Other Degree Required High School Diploma/GED or Higher #J-18808-Ljbffr St.-Rose-Hospital