Clerical Assistant

Job Title: Clerical Assistant Job Summary: The Clerical Assistant provides administrative and front-office support to ensure smooth patient scheduling, intake, and communication. This role requires strong organizational skills, attention to detail, and excellent customer service while maintaining compliance with HIPAA regulations. Key Responsibilities Schedule patient appointments including booking, canceling, and rescheduling across multiple providers Send appointment reminders and follow up with patients Perform patient intake by greeting patients, verifying insurance, and assisting with forms Manage phone calls with professionalism, directing inquiries, and taking accurate messages Deliver excellent customer service in person, over the phone, and via email Handle patient complaints and special requests with empathy and professionalism Maintain HIPAA compliance by protecting sensitive patient information Required Qualifications High School Diploma or equivalent Strong organizational and multitasking skills Excellent communication and interpersonal abilities Proficiency in basic computer applications and data entry Ability to manage a high volume of calls and patient interactions Preferred Qualifications Prior experience in a healthcare or clerical support role Familiarity with scheduling software or EMR systems Certifications HIPAA training preferred #J-18808-Ljbffr