Administrative Assistant

Degree HVAC, Inc. is a licensed mechanical and plumbing contractor serving the San Francisco Peninsula. We are a small, hardworking team that takes pride in doing the job right, for our clients and for each other. We are growing and looking for a dedicated professional to help keep our office running smoothly. THE ROLE This is a full-time, in-person position reporting directly to the Office Manager. You will join a close-knit office team where all members are cross‑trained on core duties and support one another. This role is integral to that dynamic and works closely with the Service Manager on a daily basis. As the first point of contact for our customers, you will represent Degree HVAC with professionalism, composure, and a genuine commitment to service. Work here is busy and varied. Structured tasks can give way to urgent priorities at any moment. You need to be comfortable with both. WHAT YOU'LL DO Answer, route, and follow up on incoming service calls Schedule and geographically dispatch field technicians Provide and confirm service rates with clients Manage, process, and maintain service and maintenance contracts Update the maintenance database, monthly work orders, and filter lists Enter data accurately and with close attention to detail Set up, order, and create follow‑up work orders Support the Office Manager with research and administrative projects Cross‑support teammates on shared office duties as needed Adapt to additional tasks as the business requires WHAT WE'RE LOOKING FOR 2 to 4 years of office administrative experience, preferably in a service, trades, or construction environment Professional phone manner, comfortable managing variable call volume in a fast‑paced service environment Proficiency in Microsoft Office (Word, Excel) — this will be verified Experience with Microsoft Access is highly preferred Experience with Google Workspace (Gmail, Drive, Calendar) Experience with Sage 100 Contractor is a strong plus, but not required Self‑directed learner who can absorb written procedures and ask the right questions Organized, detail‑oriented, and dependable Professional communication and office etiquette, written and verbal Team‑oriented with a willingness to pitch in across shared responsibilities SCHEDULE Monday through Friday, 7:30 am to 4:30 pm. This is a fully in‑person position at our San Carlos office. Remote work is not available for this role. COMPENSATION AND BENEFITS $26.00 to $28.00 per hour, based on experience Vacation accrual begins your first day; 5 days in year one, increasing to 10 days annually after your first year 8 paid company holidays 100% employer‑paid medical, dental, and vision insurance, effective on the first of the month following 60 days 401(k) with up to 4% employer match after one year Performance review at the end of the probationary period with opportunity for an increase Kitchen stocked with coffee, snacks, and fruit Company‑sponsored events and team gatherings throughout the year GROWTH POTENTIAL For the right person, this role grows with you. As you become proficient in your core responsibilities, there is an opportunity to take on expanded duties including payment processing and billing, and potentially more. We invest in people who invest in us. #J-18808-Ljbffr