Product Support Engineer

Product Support Engineer

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.

Reference number

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Job details

Domain

Research, design and development

Job field / Job profile

Mechanics - Mechanical part or subassembly design

Job title

Product Support Engineer

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Product Support Engineer is a key member of a cross-disciplinary team in supporting the operational maintenance of Safran Actuation systems. The Product Support Engineer will be driving the design of test benches, jigs and tools necessary for the maintenance of these products. As well as, ensuring the maintenance of the Actuators are up to the Safran standard and specification.

Essential Job Functions

• Provide Technical Support/Assistance related to Aeronautic repair station; interact and collaborate with cross-functional teams, operations, quality, program management, suppliers and customers to resolve problems and implement solutions.

• Prepare, Write and Review, technical documentation.

• Perform operational, maintenance, or testing procedures for mechanical products, components, equipment or systems.

• Perform and Validate First Article Inspection involving Quality and Shop Managers for new capability

• Provide/Validate documentation to implement new capability to the company.

• Modify and upgrade existing test equipment and tools to improve the maintenance process.

• Provide input and guidance to designs and development of test equipment and tools.

• Perform product troubleshooting and lab testing.

• Verify tool design meets the requirements and expectations

• Manage the line stoppage related to engineering.

• Plan and Follow up action plan with Program Manager over performance and target.

• Ensure the timely and efficient completion of projects to achieve the company's strategic and financial goals.

• Demonstrate an understanding of internal processes and methods and tools.

• Ensures work complies with company policies and processes.

• Other duties may be as assigned.

But what else? (advantages, specificities, etc.)

Physical Demands

While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally move about the office and laboratory. Constantly operates and uses a computer and other office productivity machinery, such as a copier/printer and laboratory machinery. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 10 pounds across the office for various needs.

Work Environment

The work environment is split between office & shop support work. The noise level in the office is typically quiet while the noise level in the shop can occasionally require hearing protection

• Legally authorized to work in the US without company sponsorship

• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ''Green Card Holder''), Political Asylee, or Refugee

Candidate skills & requirements

In addition to the above, they will have expanded knowledge of products and design in an assigned area. Understand and carry out the product maintenance process. Design and update test equipment based on technical specification and data. Responsible for creating and updating technical manuals. Submit requests for corrections and updates to the maintenance manual. Create the disassembly/assembly procedure based on technical data. Training technicians on the maintenance of new products. Ability to interpret and generate engineering drawings. Demonstrate ability to think critically and support in identifying the root cause.

• T1: Works under supervision and direction from Senior Engineer. Maintaining and validating test equipment with support from Senior Engineer. Work with Senior Engineers to design and update test equipment. Perform product troubleshooting and lab testing under guidance from Senior Engineer. Review newly released technical publication to maintain process compliance

• T2: Will perform the above with moderate supervision from senior engineer. Maintaining and validating test equipment based on schematics and drawings. Design and update test equipment based on technical specification and data. Perform product troubleshooting and lab testing and convert test reports to useable data to be analyze. Review and analyze newly released technical publication and ensuring the maintain process is within compliance

Education/Experience

• Bachelor of Science degree in Mechanical Engineering or related field from an accredited institution required

Typical experience:

2 or more years' related work experience or an equivalent combination of technical education and experience.

Knowledge, Skills, and Abilities

• With addition to the above experience

• Has working knowledge and skills to perform analytical or scientific assignments

• Ability to interpret and generate engineering drawings

• Demonstrate ability to think critically and support in identifying the root cause

• Knowledge or experience in aerospace or mechanical systems

• Inductive reasoning

• Integrity

• Judgement and problem solving

• Leadership

• Communication, both verbally and written and through active listening and reading comprehension.

• Customer oriented

• Adaptable and flexible

• Ability to summarize complex information

• A deep understanding of root cause corrective action

• Knowledge of change control management

• Analytical thinking

• Dependability

• Change agent

• Planning, organization and prioritizing

Annual salary

Based on Market Rate

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie, TX 75052

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes