Director, Project Operations

Role Description

The Director, Project Operations is responsible for leading the strategic development of the Project Management Office, serving as the strategic connector between IT, Operations, and enterprise-wide initiatives.

This role is responsible for building the project management framework, maturing our methodology, and ensuring consistent, disciplined execution across a growing portfolio of complex technology and operational projects. This leader will oversee a team of project managers, including three direct reports and partner closely with IT, product owners, and operational leaders to drive alignment, transparency, and delivery excellence.

Responsibilities

• Build and lead AHIMA's Project Management Office, including defining the PMO vision, structure, governance model, and project management methodology.
• Establish standards, tools, and processes that create consistency, improve visibility, and strengthen execution across all enterprise projects.
• Serve as the strategic bridge between high-level organizational priorities and day-to-day project execution.
• Oversee a portfolio of cross-functional projects, with a strong emphasis on major technology initiatives (e.g., Salesforce integrations, HubSpot, Adobe Commerce Cloud).
• Ensure project plans, timelines, milestones, and resource allocations are realistic, transparent, and aligned with organizational goals.
• Monitor progress, identify risks, and proactively remove barriers to keep projects on track.
• Lead and mentor a team of project managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Partner closely with IT leadership, product owners, and operational teams to ensure alignment and shared ownership of outcomes.
• Promote strong communication and stakeholder engagement across all levels of the organization.
• Act as a key partner to IT, bringing strong technical acumen to conversations around system integrations, platform enhancements, and enterprise technology decisions.
• Understand and support the software development lifecycle, IT infrastructure, and business systems including Salesforce, HubSpot, Adobe Commerce Cloud, and other enterprise platforms.
• Ensure project teams have the tools, data, and processes needed to deliver high-quality technology solutions.
• Develop and implement change management strategies to support smooth transitions during system upgrades, new platform launches, and process changes.
• Anticipate organizational impacts and ensure stakeholders are informed, prepared, and supported throughout the change lifecycle.
• Promote adoption by connecting project outcomes to business value and user experience.

Qualifications

• Bachelor's degree in business, management, or related field, required.
• 7+ years' experience in leading projects, project management and/or operations.
• CAPM / PMP Certification, preferred.
• Experience managing major technology projects (e.g., CRM, AMS, marketing automation, e-commerce, or enterprise system integrations).
• Proficiency in project management software (Jira and Smartsheet, preferred).
• Strong technical acumen required. Familiarity with SalesForce, Adobe Commerce Cloud, and HubSpot preferred.
• Comfortable with ambiguity, asking hard questions, managing conflict with compassion, and bringing solutions to help move teams and a project forward.
• Possesses the ability to effectively organize and complete multiple projects simultaneously, communicate across internal teams effectively, meet deadlines, and prioritize tasks to deliver quality products.
• Demonstrates clear and efficient verbal and written communication skills with various audiences, including ability to design and deliver effective presentations and other public-facing documents.
• Ability to build relationships and communicate respectfully with vendors, internal stakeholders, and external stakeholders.
• A desire to self-reflect, give and receive feedback, and focus on continuous improvement.
• Have an agile growth mindset and the ability to complete additional project activities as assigned to meet team and organizational goals.
• Demonstrates a commitment towards building a team culture based on collaboration and trust.