Business Employment Services Representative

Business Employment Services Representative

Under general supervision, the Business Employment Services Representative uses specialized knowledge of placement and job development techniques, along with skills obtained through experience and/or formal training to develop work sites and match program participants to those sites.

Essential Duties and Responsibilities:

• Develop and maintain relationships with existing and potential employers
• Recruit new employers each month
• Conduct employer visits daily/weekly to market program services and recruit new job openings
• Maintain employer file and documentation regarding the employer and current and past job openings
• Develop job opportunities for special need program participants as well as community service opportunities for other components of the program
• Assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
• Refer program participants to potential employers and solicit feedback on status
• Assist with employer screening process when requested
• Direct transportation of program participants to employers
• Provide employers with information and other perspectives on employment practices, wage scales, tax incentive programs and government funded training options
• Organize job fairs
• Provide translation services as needed
• Provide cultural awareness education to employers who hire immigrants
• Assist employers in resolving conflicts and/or tensions as needed
• Address program participant or staff concerns and complaints
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

• Advanced concepts, principles and practices of effective employment and training techniques
• Intermediate concepts, principles and practices of labor market demands and labor laws

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Analyze job opportunities to program participant knowledge, skills, and abilities to ensure meet minimum qualifications
• Partner with other functional areas to accomplish objectives
• Facilitate meetings and ensure that all viewpoints, ideas, and problems are addressed
• Incite enthusiasm; influence, motivate and persuade others to achieve desired outcomes
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
• Communicate effectively, both orally and in writing
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships

Educational/Previous Experience Requirements:

• Minimum Degree Required:
• High School Diploma or GED equivalent
• Associate degree preferred
• Required Disciplines:
• Business Administration or related field
• At least 2 years of experience in sales, business development, community engagement, or a mental health setting (based on assigned functional area) preferably in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel may be required

Working Environment: Climate controlled office