Service Desk Technician I
Virtual Vocations Inc
As the first point of escalation for technical support requests, the full-time remote Service Desk Technician I will manage ticket triage, initial troubleshooting, and the timely resolution or escalation of service tickets while ensuring adherence to established Service Level Agreements (SLAs). Key responsibilities Receive, categorize, and prioritize service tickets while assessing urgency and complexity Perform first-level diagnosis and resolution of technical issues related to end-user hardware and software Utilize remote access tools to deliver efficient technical support and maintain accurate ticket documentation Required qualifications High School Diploma or GED equivalent required Cisco Certified Support Technician (CCST) OR Azure Fundamentals (AZ-900) (or ability to obtain within 120 days of hire) Proficiency with Microsoft Windows 10/11 and Microsoft 365, including Active Directory Domain Services Ability to manage multiple open tickets simultaneously in a fast-paced environment Passion for IT and a desire to learn and grow within the field
Vacancy posted 1 day ago
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