Customer Service Coordinator - Rockville

Job Title: Customer Service Coordinator (Temporary)

Location: Rockville, MD (Fully On-Site)

Pay Rate: $22-$24 per hour

Employment Type: Temporary

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Coordinator to join our client's team in Rockville. This temporary, fully in-office role supports daily operations by assisting with customer communications, contract administration, and coordination efforts. This is a great opportunity for someone who enjoys multitasking and providing excellent service in a fast-paced environment.

Key Responsibilities

• Assist with entering and maintaining customer contracts in the company system
• Respond to incoming customer inquiries via phone and email in a professional and timely manner
• Provide support for contract-related customer questions (training provided over time)
• Monitor and respond to company email inboxes
• Assist with monthly collections, including follow-up on overdue invoices
• Support the preparation and coordination of proposals
• Help schedule service technicians and ensure proper follow-up with customers

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working in a fully in-office setting
• Proficiency in Microsoft Office and general computer systems
• High attention to detail and organizational skills

Additional Details

• Full-time, temporary position
• Monday-Friday schedule (standard business hours)
• Collaborative team environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.