Consult Support Specialist
VirtualVocations
To support a growing virtual care team, the full-time remote Consult Support Specialist will monitor multiple dashboards, address member and provider escalations, and provide exceptional customer service while troubleshooting issues and communicating effectively with stakeholders. Key responsibilities Review and analyze data impacting department KPIs, taking corrective actions as necessary Provide real-time direction to stakeholders based on circumstances relevant to KPIs Document daily trends and maintain clear communication with network providers and team members Required qualifications Strong analytical and critical thinking skills 2+ years of experience in Customer Service Operations Proficiency in MS Word, Excel, and PowerPoint Excellent written and verbal communication skills Professional demeanor when representing the organization to members and providers
Vacancy posted 2 hours ago
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