Registration Clerk ED

Job Title: Registration Clerk – Emergency Department Department: Patient Services Location: Sarah Bush Lincoln Emergency Department Hours/Shift: PRN, 8–20 hours per week, 2nd shift Compensation: $17.79–$27.57 per hour, based on experience (starting at $17.79) Required Education: High School Diploma Responsibilities Answer Emergency Department incoming phone calls. Assemble Emergency Department discharge packets. Assist patients with Limited English Proficiency using language interpretive program/service. Collect copayment at time of service as applicable. Cover other registration clerk locations as needed. Follow all recommended infection control measures. Monitor waiting room for an appropriate and timely flow of patients needing to be registered or admitted. Obtain correct patient insurance, demographic information, and other relevant data needed for registration. Obtain patient signature on all required forms. Perform duties outlined in policy & procedure during certain codes (e.g., Code Alert, Code Plan D). Move between front‑end and back‑end registration duties on a four‑hour shift interval. Pre‑admit patients in advance of arrival. Promote awareness and enrollment in Financial Assistance, patient portal, Advantage 50, and all other hospital programs. Receive patients, including via ambulance, into SBL’s HIM system, connecting patients to the correct medical record. Register patients for outpatient and inpatient services at the Health Center in a timely manner. Maintain cleanliness and tidiness of the registration waiting area. Verify electronic insurance coverage. Show patience and compassion to visitors and patients waiting or receiving emergent care. Handle non‑clinical patient requests as able. Visually monitor entrance, canopy/vestibule, and ensure staff presence in the Emergency Department lobby at all times. Work directly with Patient Services co‑workers, Emergency Department staff, and other hospital staff to facilitate a positive health care experience for the patient. Qualifications High School Diploma or equivalent. Ability to work in a 24/7 high‑volume, fluid environment. Strong communication and customer‑service skills. Proficiency with electronic health record (EHR) systems and mobile computer carts. Basic understanding of insurance verification processes. Physical ability to move between front‑end and back‑end duties. Adherence to infection control and safety protocols. Knowledge of hospital admission policies and procedures. #J-18808-Ljbffr